Advanced Associate - Client Programs & Operations

Pearson; Phoenix (AZ); On-site; USD 36,000 - 40,000; Full time

Job summary

Pearson is seeking an Advanced Associate to help keep client testing programs running smoothly. You will partner with Program Managers, handle client maintenance, and support launches and improvements across Client Services.

This hands-on role emphasizes organization, communication, and the ability to move work across teams. Expect occasional weekend test-event support and thorough documentation practices.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in client support, customer success, or operations.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Strong analytical and problem‑solving skills, with the ability to make sound decisions.
• Experience working with business systems, databases, or reporting tools.
• Ability to work independently while collaborating across teams.

Responsibilities

• Partner with program managers to support daily client program operations.
• Complete client maintenance, configuration updates, and requested program changes.
• Support launches, enhancements, special projects, deadlines, and deliverables.
• Manage client services work requests, service direct cases, assignments, due dates, and status updates.
• Work with stakeholders to gather missing information, remove blockers, and keep requests moving.
• Provide test event support a few times a year, max 5 weekends with extra hours as needed.
• Maintain procedures, knowledge resources, and operational documentation.
• Provide application and process guidance to Program Managers and internal teams.
• Identify and support improvements that increase efficiency, quality, and consistency.

Skills

Organizational skills

Time management

Communication

Prioritization

Analytical thinking

Problem solving

Independence

Cross-team collaboration

Business systems

Education

Bachelor's degree or equivalent

Tools

CRM systems

Ticketing tools

Workflow tools

Reporting tools

Job description

Pearson is seeking an Advanced Associate to help keep client testing programs running smoothly. You will partner with Program Managers, handle client maintenance, and support launches and improvements across Client Services.

This hands-on role emphasizes organization, communication, and the ability to move work across teams. Expect occasional weekend test-event support and thorough documentation practices.