Advance Sales Associate (Part-Time/OPS)

Florida State University; Tallahassee (FL); On-site; USD 496,000 - 551,000; Part time

Job summary

The John & Mable Ringling Museum of Art, part of Florida State University, invites applicants for the Advance Sales Associate (Part-Time/OPS) role in Sarasota, FL. The position handles phone sales, ticketing, and payments, delivering strong customer service in a museum setting.

Responsibilities include processing admissions, tours, events, mail payments, and answering inquiries via email and the switchboard, with a focus on accurate processing and PCI compliance. Background checks may apply.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Process phone sales for Ringling Museum admissions, tours, and events.
• Process credit and debit card payments remotely following PCI protocols.
• Process membership payments, payments/donations received in the mail, and other invoices as necessary.
• Review incoming Advance Sales email account, answering questions and addressing ticketing issues.
• Answer the Switchboard, addressing all general questions, and transferring calls to appropriate staff.

Skills

Phone sales

PCI compliance

Credit card processing

Customer service

Language skills

Education

High school diploma

Tools

Tessitura

Microsoft Office

Job description

Job Title: Advance Sales Associate (Part-Time/OPS)

Location: Sarasota, FL

Regular/Temporary: Temporary

Full/Part Time: Part-Time

Job ID: 63165

Department The John & Mable Ringling Museum of Art is located in Sarasota, Florida, and is a department of Florida State University.

Responsibilities

Our Advanced Sales Associates are among the first to interact with museum visitors over the phone and play an important role in providing an excellent customer service experience.

Associates will be performing a variety of tasks, including:

• Process phone sales for Ringling Museum admissions, tours, and events.
• Processing credit and debit card payments remotely following PCI protocols.
• Processing membership payments, payments/donations received in the mail, and other invoices as necessary.
• Review incoming Advance Sales email account, answering questions and addressing ticketing issues.
• Answer the Switchboard, addressing all general questions, and transferring all other calls to the appropriate staff/department.

Qualifications

• High school diploma or equivalent

Preferred Qualifications

• Previous Tessitura experience or the ability to learn/use a web-based computer ticketing system
• Verbal fluency in additional language(s) besides English
• Experience with:
  • Operating a switchboard/phone sales
  • Point of sale
  • Microsoft Office suite.

For more information or technical assistance, please contact Ringling Human Resources via email or by calling 941-358-2771.

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about Florida State University and our campuses

Anticipated Salary Range

$15.45 (24 hours a week)

Considerations

• This is an OPS/temporary job.
• Based on the duties, this position may require completion of a criminal history background check.
• Work Location: Sarasota, FL
• Employees are required to adhere to the business dress standards.

Working Hours

• Applicants must be available for the schedule as listed below.
  • Tuesday, Wednesday, and Thursday from 8:30 AM to 4:00 PM.

Weekends, evenings, and holidays may be required per the needs of the Ringling.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.