Box Office Associate (Part-Time/OPS)

Florida State University; Tallahassee (FL); On-site; USD 21,000 - 22,000; Part time

Job summary

The Ringling Museum of Art, part of Florida State University, is seeking a part-time Box Office Associate to support ticket sales for performances, films, lectures, and events in Sarasota, FL. This OPS role involves selling tickets, handling payments, and assisting guests.

Responsibilities include processing sales, answering inquiries, distributing will-call tickets, and aiding with reports and ushering as needed.

Qualifications

• High school diploma or equivalent.
• Ability to use Microsoft 365 and a ticketing system.
• Stand and sit for long periods.
• Ascend/descend stairs.
• Lift up to 25 lbs.

Responsibilities

• Process phone and in-person ticket sales using computer-based ticketing software for live performances, films, lectures, and special events.
• Efficiently handle cash and card transactions.
• Ability to problem-solve ticket issues as needed.
• Answer guest inquiries whilst providing information on all ticketed events, prices, and special promotions.
• Organize and distribute “will-call” tickets at performance time.
• Assist with compiling sales reports and mailing lists.
• Assist with ushering as needed at performance times.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or equivalent

Tools

Microsoft 365

Ticketing system

Tessitura

Job description

Job Title: Box Office Associate (Part-Time/OPS)

Location: Sarasota, FL

Regular/Temporary: Temporary

Full/Part Time: Part-Time

Job ID: 63443

Department

The John & Mable Ringling Museum of Art is located in Sarasota, Florida, and is a department of Florida State University.

Responsibilities

Box Office Associates interact with museum visitors and play an important role in providing an excellent customer service experience.

Responsibilities include:

• Process phone and in-person ticket sales using computer-based ticketing software for live performances, films, lectures, and special events.
• Efficiently handle cash and card transactions.
• Ability to problem-solve ticket issues as needed.
• Answer guest inquiries whilst providing information on all ticketed events, prices, and special promotions.
• Organize and distribute “will-call” tickets at performance time.
• Assist with compiling sales reports and mailing lists.
• Assist with ushering as needed at performance times.

As needed:

• Assists with emergency situations by communicating with the appropriate point of contact.
• Escorting staff and guests as assigned.

Qualifications

• High school diploma or equivalent
• Ability to:
  • Use Microsoft 365 and a ticketing system.
  • Accurately handle payment types.
  • Stand and sit for long periods.
  • Ascend/descend stairs.
  • Lift up to 25 lbs.

Preferred Qualifications

• Previous experience or knowledge of web-based computer ticketing systems such as Tessitura
• Experience with Microsoft 365
• Verbal fluency in additional language(s) besides English
• Knowledge of theatre etiquette and procedures

Contact Info

For more information or technical assistance, please contact Ringling Human Resources via email or by calling 941-358-2773.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about Florida State University and our campuses.

Anticipated Salary Range

$15.45 per hour (24 hours per week)

Considerations

• This is an ongoing OPS/Part-Time job
• This position requires successful completion of a criminal history background check to include fingerprinting.
• Work Location: Sarasota, FL
• Employees are required to adhere to the business dress standards.

Working Hours

• Thursday, Friday, and Saturday 9:00 AM - 5:30 PM.
• This may include working evenings, weekends, and holidays based on the needs of The Ringling and the performance schedule.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.