Adult Services & Tech Advisor

RAILS Libraries; Naperville (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Vacation accrual

Holidays

Sick accrual

Personal days

Pension plan

Job summary

Naperville Public Library is seeking an Adult Services Associate to provide reference and Readers’ Advisory services, and to assist customers with technology. The role supports staff in collections management and program delivery, while promoting library resources and services.

Responsibilities include assisting patrons with diverse resources, training customers and staff, and facilitating programming. Strong customer service, tech aptitude, and effective communication are essential across a

Qualifications

• Bachelor’s degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Assist customers with print, electronic, and digital resources.
• Provide excellent customer service and support vendors, customers, and staff.

Skills

Customer service

Reference assistance

Public speaking

Technology support

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Outlook

Job description

Naperville Public Library is seeking an Adult Services Associate to provide reference and Readers’ Advisory services, and to assist customers with technology. The role supports staff in collections management and program delivery, while promoting library resources and services.

Responsibilities include assisting patrons with diverse resources, training customers and staff, and facilitating programming. Strong customer service, tech aptitude, and effective communication are essential across a