Adult Services Associate

RAILS Libraries; Naperville (IL); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Vacation accrual

Holidays

Sick accrual

Personal days

Pension plan

Descrizione del lavoro

Naperville Public Library is seeking an Adult Services Associate to provide reference and Readers’ Advisory services, and to assist customers with technology. The role supports staff in collections management and program delivery, while promoting library resources and services.

Responsibilities include assisting patrons with diverse resources, training customers and staff, and facilitating programming. Strong customer service, tech aptitude, and effective communication are essential across a

Competenze

• Bachelor’s degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience.

Mansioni

• Assist customers with print, electronic, and digital resources.
• Provide excellent customer service and support vendors, customers, and staff.

Conoscenze

Customer service

Reference assistance

Public speaking

Technology support

Formazione

Bachelor’s degree or equivalent

Strumenti

Microsoft Office

Outlook

Descrizione del lavoro

TheAdult Services Associateprovides reference and Readers’ Advisory services and technologyassistanceto Library customers. Supports staff in managing collections and conducting programs. Promotes Library resources, programs, and services.

RESPONSIBILITIES

• Assistscustomers with a broad spectrum of resources, including print, electronic and digital online resources.
• Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.
• Provides training and guidance to customers and staff, providing support one on one and occasionally with groups in classroom settings.
• Usesrelevant computer software to access information, answer questions, and perform daily tasks.
• Stays current with adult and teen literature, relevant technology, and library trends.
• Provides reference and Reader’s Advisoryassistanceto customers, including topical research and material location.
• Assistsand occasionally leads presentations of library programs.
• Assembles and arranges displays of public information, bulletin boards, books, and other library materials.
• May process, track, and report Interlibrary Loan (ILL)requests;may serve as contact person for ILL services.
• Mayperiodically serve as PersonInCharge (PIC), providing support for employees, customers, and facility issues.
• Assists Librarians with collection management following established guidelines.
• Prepares reports and statistics for review asrequested.
• Proactivelyparticipatesin outreach activitiesand eventswith Library partners.
• Works with volunteers to assign and review tasks.
• Troubleshoots and resolves minor computer hardware and software problems.

KNOWLEDGE/SKILLS/ABILITIES

• Proficient in relevant computer software programs such as Microsoft Office and Outlook.
• Strong technology skills to assist with technology classes for customers and staff training.
• Familiar with current operating systems: Microsoft Office Suite, social networking tools, mobile platforms (iOS and Android), cloud storage (including OneDrive and Google Drive.
• Demonstrates exceptional customer service, providing qualityassistanceto vendors, customers, and staff.
• Ability to effectively provide referenceassistanceand instruction services.
• Demonstrates strong verbal,writtencommunicationand interpersonalskills;working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.
• Ability to successfully lead programs and give presentations.
• Uses problem solving skills indeterminingpriorities, findingtimelysolutions to departmental or system-wide issues.
• Service-oriented with the ability toestablishand maintain effective relationships with staff and the public.
• Successfully supports and/or collaborates on projects and programs with staff members.
• Takesresponsibility for consistent completion and follow-up on all tasks.
• Responsive to change anddemonstratesadaptability.
• Maintains a positive approach while doing daily tasks and when faced with adversity.
• Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.

EDUCATION/EXPERIENCE/QUALIFICATIONS

• Bachelor’s degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Communicate with staff and customers in person, via email and over the phone.
• May require either being in a stationary position or moving about for prolonged periods.
• Moves equipment or library materials weighing up to 35 lbs.
• Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.

BENEFITS

The benefits of this position at the Naperville Public Library include:

• Annual Vacation Accrual: 2 weeks per year.
• Holidays: 7 days per year.
• Annual Sick Accrual: 12 days per year.
• Up to 5 Personal Days per calendar year prorated based on the hire date.
• Illinois Municipal Retirement Fund (Pension Plan).