Adult Services Quality Improvement Lead

Adult Correction; United States; On-site; USD 58,000 - 101,000; Full time

Job summary

The North Carolina Department of Health and Human Services, Division of Social Services, seeks a Human Services Program Consultant III (NS) to lead continuous quality improvement across county Adult Services programs. You will oversee, coach, and support counties in APS, Guardianship, SAIH, and related services, ensuring compliance with federal and state rules.

You will analyze performance data, guide corrective actions, and deliver training and support to county leaders and staff to sustain

Qualifications

• Minimum education and experience as listed on the vacancy announcement.
• Experience supervising staff in Adult Protective Services (APS), Guardianship, and Special Assistance In-Home (SAIH) programs, including coaching for performance improvement and corrective strategies.
• Experience analyzing and improving county DSS Adult Services program performance, including APS response timeliness, Guardianship documentation accuracy, SAIH service plan quality, and record review outcomes.
• Advanced proficiency in interpreting county DSS performance data, including dashboards and administrative reports.

Responsibilities

• Monitor county Adult Services programs to ensure compliance with federal and state laws and local policies.
• Evaluate program performance and compliance through data analysis, case reviews, and quality assurance activities.
• Facilitate continuous quality improvement by identifying deficiencies and guiding counties in corrective actions.
• Monitor progress toward corrective action plans and performance goals and assess outcomes.
• Provide on-site and virtual technical assistance, coaching, and guidance to county leadership and staff.
• Interpret and apply statutory and regulatory requirements related to APS, Guardianship, SAIH, Adult Placement, and I&FAS.
• Coordinate, develop, and deliver training on Adult Services policies and quality improvement practices.
• Prepare reports and dashboards to support county decision-making and performance monitoring.
• Assist counties with business process redesign and implementation strategies to strengthen service delivery.
• Build collaborative working relationships with county directors and staff to improve outcomes.

Skills

Staff supervision

APS experience

Program performance analysis

CQI principles

Data interpretation

Job description

The North Carolina Department of Health and Human Services, Division of Social Services, seeks a Human Services Program Consultant III (NS) to lead continuous quality improvement across county Adult Services programs. You will oversee, coach, and support counties in APS, Guardianship, SAIH, and related services, ensuring compliance with federal and state rules.

You will analyze performance data, guide corrective actions, and deliver training and support to county leaders and staff to sustain