Continuous Quality Improvement Specialist

Adult Correction; United States; On-site; USD 58,000 - 101,000; Full time

Job summary

The North Carolina Department of Health and Human Services, Division of Social Services, seeks a Human Services Program Consultant III (NS) to lead continuous quality improvement across county Adult Services programs. You will oversee, coach, and support counties in APS, Guardianship, SAIH, and related services, ensuring compliance with federal and state rules.

You will analyze performance data, guide corrective actions, and deliver training and support to county leaders and staff to sustain

Qualifications

• Minimum education and experience as listed on the vacancy announcement.
• Experience supervising staff in Adult Protective Services (APS), Guardianship, and Special Assistance In-Home (SAIH) programs, including coaching for performance improvement and corrective strategies.
• Experience analyzing and improving county DSS Adult Services program performance, including APS response timeliness, Guardianship documentation accuracy, SAIH service plan quality, and record review outcomes.
• Advanced proficiency in interpreting county DSS performance data, including dashboards and administrative reports.

Responsibilities

• Monitor county Adult Services programs to ensure compliance with federal and state laws and local policies.
• Evaluate program performance and compliance through data analysis, case reviews, and quality assurance activities.
• Facilitate continuous quality improvement by identifying deficiencies and guiding counties in corrective actions.
• Monitor progress toward corrective action plans and performance goals and assess outcomes.
• Provide on-site and virtual technical assistance, coaching, and guidance to county leadership and staff.
• Interpret and apply statutory and regulatory requirements related to APS, Guardianship, SAIH, Adult Placement, and I&FAS.
• Coordinate, develop, and deliver training on Adult Services policies and quality improvement practices.
• Prepare reports and dashboards to support county decision-making and performance monitoring.
• Assist counties with business process redesign and implementation strategies to strengthen service delivery.
• Build collaborative working relationships with county directors and staff to improve outcomes.

Skills

Staff supervision

APS experience

Program performance analysis

CQI principles

Data interpretation

Job description

Agency

Dept of Health and Human Services

Division

Social Services

Job Classification Title

Human Services Program Consultant III (NS)

Position Number

60038309

Grade

NC16

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Adult Services Continuous Quality Improvement Specialist (CQI-S) provides oversight, monitoring, technical assistance, and training to county Departments of Social Services to ensure Adult Services Programs are administered in accordance with federal and state laws, North Carolina General Statutes, Social Services Commission rules, and Division of Social Services policy. Serves counties within a designated region and supports programs including Adult Protective Services (APS), Guardianship, Special Assistance In-Home (SAIH), Adult Placement, and Individual and Family Adjustment Services.

This position evaluates program compliance and performance through data analysis, case reviews, quality assurance activities, and regional support, with primary responsibility for assigned counties. Responsibilities include facilitating the continuous quality improvement process, identifying areas of deficiency, guiding counties in developing and implementing corrective strategies, and monitoring outcomes using established performance measures. The CQI-S provides on-site and virtual consultation, coaching, guidance on statutory and regulatory requirements, and support in applying policy to practice across all Adult Services program areas.

Key Duties Include:

• Monitor county Adult Services programs to ensure compliance with federal and state laws, North Carolina General Statutes, Social Services Commission rules, Division policy, and other governing authorities.
• Evaluate program performance and compliance through data analysis, case reviews, quality assurance activities, record reviews, and established performance measures.
• Facilitate the continuous quality improvement process by identifying deficiencies, recommending improvements, and guiding counties in the development and implementation of corrective strategies.
• Monitor county progress toward corrective action plans and performance goals and assess outcomes to support sustained program improvement.
• Provide on-site and virtual technical assistance, consultation, coaching, and guidance to county leadership, supervisors, and staff regarding Adult Services program administration and policy application.
• Interpret and apply statutory, regulatory, and policy requirements related to Adult Protective Services (APS), Guardianship, Special Assistance In-Home (SAIH), Adult Placement, and Individual and Family Adjustment Services.
• Coordinate, develop, and deliver training on Adult Services policies, procedures, program requirements, and quality improvement practices to county staff and stakeholders.
• Prepare reports, dashboards, performance summaries, and other analytical products to support county decision-making, program accountability, and performance monitoring.
• Assist counties with business process redesign, operational improvements, and implementation strategies that strengthen service delivery and program effectiveness.
• Build and maintain collaborative working relationships with county directors, supervisors, staff, and partners to improve Adult Services outcomes for adults, families, and vulnerable adults.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $57,983.00 - $101,470.00

Recruitment Range: $57,983.00 - $97,689.00

C andidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated experience supervising staff in Adult Protective Services (APS), Guardianship, and Special Assistance In-Home (SAIH) programs, including oversight of casework quality, coaching for performance improvement, and successful implementation of corrective strategies that resulted in measurable increases in compliance.
• Experience analyzing and improving county DSS Adult Services program performance, including APS response timeliness, Guardianship documentation accuracy, SAIH service plan quality, and record review outcomes, and applying Continuous Quality Improvement (CQI) principles to achieve consistent, measurable improvements across multiple program areas.
• Advanced proficiency in interpreting county DSS performance data, including dashboards, admini