Region 3 Child Welfare Permanency Specialist

Health & Human Services; North Carolina; Remote; USD 58,000 - 101,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation and sick leave

Parental leave

NCFlex benefits

Job summary

The State of North Carolina DHHS Division of Social Services seeks a Human Services Program Consultant III to monitor county child welfare programs, provide training and technical assistance, and lead CQI initiatives. The role emphasizes data-informed decisions, policy guidance, and collaborative improvement across regions.

The position supports counties with on-site and remote consultation, ensuring compliance with federal/state rules and strengthening outcomes for children and families.

Qualifications

• Experience interpreting and applying North Carolina child welfare statutes, rules, policies, and best practices to provide guidance and training.
• Demonstrated experience leading change management and implementation efforts within child welfare programs.
• Experience analyzing child welfare performance data, case review findings, and QA results to identify trends and support data-informed decisions.

Responsibilities

• Monitor county child welfare programs to assess performance and compliance.
• Provide training and technical assistance to county staff and leadership.
• Lead Continuous Quality Improvement (CQI) activities and monitor progress toward outcomes.
• Conduct on-site and virtual consultation to support policy implementation and strengthen practice.
• Review case records to assess compliance and quality of practice.

Skills

Policy interpretation

CQI leadership

Data analysis

Partnership building

Job description

Agency Dept of Health and Human Services Division Social Services Job Classification Title Human Services Program Consultant III (NS)

Position Number 65021792 Grade NC16

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Region 3 Child Welfare Permanency Specialist provides monitoring, training, technical assistance, consultation, and coaching to county child welfare programs within an assigned counties. This position supports continuous quality improvement efforts by evaluating program performance, reviewing records and data, identifying areas for improvement, and assisting counties in implementing strategies that strengthen service delivery and outcomes. The Specialist works collaboratively with county leadership and staff to ensure compliance with federal regulations, North Carolina General Statutes, Administrative Rules, and child welfare policies. Through ongoing consultation and performance monitoring, this position promotes consistent practice, accountability, and positive outcomes for children, adults, and families.

Key Duties Include:

• Monitor county child welfare programs within an assigned region to assess program performance, service delivery, and compliance with applicable federal and state requirements.
• Provide training and technical assistance to county child welfare staff, supervisors, and leadership to support policy implementation and program improvement.
• Facilitate and direct Continuous Quality Improvement (CQI) activities, including identifying performance gaps, developing improvement strategies, and monitoring progress toward desired outcomes.
• Conduct on-site and virtual consultation and coaching to support county staff in applying policy, strengthening practice, and addressing operational challenges.
• Review case records and related documentation to assess compliance, quality of practice, and adherence to program standards.
• Analyze performance measures, outcome data, and other program metrics to identify trends, strengths, risks, and improvement opportunities.
• Develop and communicate recommendations based on record reviews, data analysis, and quality improvement findings.
• Assist counties in implementing corrective actions, practice improvements, and system changes designed to enhance program effectiveness and outcomes.
• Build and maintain collaborative professional relationships with county departments, community partners, and stakeholders to strengthen service delivery and improve outcomes for children, adults, and families.
• Ensure county child welfare programs remain aligned with federal regulations, North Carolina General Statutes, Administrative Rules, and established child welfare policies and procedures.

Knowledge, Skills and Abilities / Management Preferences

Salary Grade Range: $57,983.00 - $101,470.00

Recruitment Range: $57,983.00 - $79, 726.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Experience interpreting and applying North Carolina child welfare statutes, rules, policies, and best practices to provide guidance, consultation, technical assistance, and training to county child welfare staff, supervisors, and leadership. Demonstrated experience leading change management and implementation efforts within child welfare programs, including providing intensive technical assistance and facilitating Continuous Quality Improvement (CQI) processes to improve program performance and outcomes. Experience analyzing child welfare performance data, case review findings, and quality assurance results to identify trends, assess compliance, and support data-informed decision-making. Expertise in building collaborative partnerships with county agencies and stakeholders to support program improvement, policy implementation, and positive outcomes for children and families.

Assigned Region:

• Alamance, Caswell, Chatham, Davidson, Davie, Durham, Forsyth, Guilford, Orange, Person, Randolph, Rockingham, Stokes, Surry, Yadkin Counties.

Posting Details

This Position Is Eligible For A Fully Remote Work Option

This Position Is Funded In Part Through Federal Funds

The Posting Will Close At 11:59 P.M. The Night Before The End Date

About the Division of Social Services (DSS)

The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

About the Child Welfare Services

Child Welfare Services offers a range of programs aimed at protecting children, strengthening families, and supporting safe, permanent homes. This includes Child Protective Services, Adoption & Foster Care, and Child Placement Services. It also provides community-based supports like Child Protection Teams, independent living for youth transitioning from care, and initiatives under federal acts such as the Family First Prevention Services Act. The division manages licensing, interstate coordination, pregnancy services, safe surrender of newborns, and specialized assistance for substance-affected infants—working closely with local and state agencies to ensure child safety and promote family stability.

Compensation and Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.
• Visit the website for State Benefits.

Contact Information

If there are any questions about this posting, please contact Talent Acquisition at [e-mail].

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.