Adult Services Coordinator

The Hope Learning Center Llc; Mars (PA); On-site; USD 42,000 - 66,000; Full time

Job summary

The Hope Adult Center in Mars, PA is seeking an Adult Services Coordinator to support the implementation of adult services and uphold the center’s integrity and efficacy.

The role requires a bachelor’s degree (master’s preferred), at least 1 year of experience with adults with special needs, and experience supervising multidisciplinary teams. Knowledge of 55 Pa Code §6100, PROMISe, and HCSIS is a plus.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• At least 1 year of working with adults with special needs.
• Experience supervising multidisciplinary teams and managing QA initiatives.
• Strong knowledge of PA regulations, waiver services, and community integration.

Responsibilities

• Ensure services comply with professional standards and regulatory requirements.
• Maintain documentation per local, state, and federal requirements.
• Communicate professionally with clients' representatives or guardians.
• Implement engaging programs to support client satisfaction and development.
• Assist with ISP writing to ensure legal compliance and adherence to ISPs.
• Maintain adherence to individual support plans and participate in transition meetings.
• Coordinate intake processes, provider introductions, and scheduling for staff.

Skills

Office management

Google Suite

Verbal and written communication

Organization and multitasking

Professional relationship skills

Judgment and problem solving

Independent and team work

Deadline-oriented

Education

Bachelor’s degree

Master’s degree preferred

Tools

Google Suite

Gmail

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HAS - Admin Mars, PA, US

Job Goal:

The Adult Services Coordinator will support the implementation of adult services at The Hope Adult Center. This person will support the Adult Services staff and work to maintain the Adult Center’s integrity and efficacy of the services offered.

Minimum Qualifications

• Bachelor’s degree required; Master's Degree in Human Services, Psychology, Special Education, Social Work or a related field preferred
• At least 1 year of working with adults with Special Needs
• Passion for supporting adults with special needs
• Experience supervising multidisciplinary teams and managing quality assurance initiatives
• Strong working knowledge of Pennsylvania regulations, waiver services, and community integration practices
• Knowledge of 55 Pa Code §6100, PROMISe, and HCSIS compliance processes

Essential Duties and Responsibilities Services Compliance

• Ensure services are in compliance with professional standards as well as state and federal regulatory requirements
• Maintain documentation practices that are consistent with local, state, and federal compliance requirements
• Maintain consistent and professional communication with client’s representatives or legal guardians
• Implement engaging program activities to assist with client satisfaction and development
• Assist with internal procedures for writing ISPs to ensure legal compliance
• Maintain adherence to the individual support plans of their clients
• Participate in Adult Services transition meetings

Facility management

• Monitor The Hope Adult Center to ensure compliance with safety and health regulations
• Maintain a high level of awareness regarding all aspects of facilities and ensure that necessary corrections are made

Intake and scheduling

• Assist with establishing and maintaining the process for identifying client qualifications for service waivers
• Maintain process and expectations for new client intake including client communication, documentation, and adult service provider introductions
• Provide coordination between adult service providers, families, case managers, and other essential personnel
• Coordinate scheduling for adult services staff including accounting for call offs and additional coverage needs
• Assist with The Hope Adult Center scheduling procedures to ensure high service provider efficiency
• Schedule referrals and meetings according to legal timelines
• Build professional relationships with clients, families, and case managers to create a positive client experience
• Track program eligibility to ensure all clients are receiving appropriate therapeutic services
• Schedule related services and ensure the Individual Support Plan (ISP) writing process is standardized and in compliance for clients
• Perform any additional duties as deemed necessary by the CEO or Director of The Hope Adult Center

Knowledge, Skills, and Abilities

• Knowledge of office management
• Working knowledge of Google Suite and Gmail
• Excellent verbal and written communication skills
• Good organizational and multitasking abilities
• Ability to communicate information to students, parents, colleagues and 3rd parties effectively, and to timely monitor and report on developments
• Exercises sound judgment and exhibits strong decision-making and problem solving skills
• Ability to establish and maintain effective professional relationships with key internal and external stakeholders, clients and the public
• Displays exceptional interpersonal communication and leadership skills
• Ability to work independently and cooperatively as part of a team
• Results-oriented and self-starter who is able to effectively work within deadlines

Other Qualifications

• Act 33 Child Abuse Clearance
• Act 34 State Criminal History Clearance
• Act 114 FBI Clearance
• Act 168 Clearance
• Mandated Report Certification (Child and Adult)
• CPR/First Aid Certification

The Hope Adult Center is proud to be an Equal Opportunity Employer. Our policies for both current and prospective employees prohibits discrimination on the basis of race, color, religious creed, disability, ancestry, national origin (including limited English proficiency), age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.