Program Assistant - Hope Hall

Volunteers of America Delaware Valley; Camden (NJ); On-site; USD 34,000 - 48,000; Full time

Job summary

A regional nonprofit organization located in New Jersey is seeking a responsible individual to oversee client supervision and support daily routines. Key responsibilities include client orientation, monitoring facility conditions, and conducting life skills workshops. The ideal candidate will have a high school diploma and effective communication skills. This role is essential for maintaining a supportive environment for clients and requires a valid driver's license. Join us to make a difference in the community.

Qualifications

• Previous work experience in human services preferred but not essential.
• Experience in human services is preferred but not essential; strong written and verbal communication skills are required.

Responsibilities

• Supervision and support of all clients in their daily routine and chore assignments.
• Orientation of new clients and monitoring client curfews.
• Conduct life skills workshops and oversee volunteers.
• Prepare room for incoming residents and provide hygiene items, sheets, blankets, etc.
• Review facility census and relay to funding source as required.
• Monitor sign-in/out procedures for all clients.
• Coordinate meal distribution and handle any meal-related problems.
• Transport and escort clients as directed.
• Document disciplinary or special incidents and notify supervisor.
• Provide support to case management and attend staff meetings.

Skills

Effective written and verbal communication

Ability to interact appropriately with clientele

Education

High School diploma or equivalent

Job description

Responsibilities include on-going security of the facility, accountability for the client population, supervision and support of all clients in their daily routine and chore assignments. Orientation of new clients, monitoring client curfews and/or furlough, answer and log all phone calls and filing all necessary paperwork and documentation.

SCOPE OF DUTIES:

• Complete hourly rounds of the facility, document facility conditions, and complete head count.
• Oversee/monitor volunteers and community service activities.
• Conduct life skills workshops as assigned.
• Prepare room for incoming residents. Provide to each new resident hygiene products, sheet(s), blanket(s), pillow(s), etc.
• Review and verify the facility census at beginning and completion of each tour of duty. Relay census to funding source by mandated times each day.
• Monitor the sign in and sign out procedure for all clients.
• Initiate emergency follow-up procedure when clients are late in returning to the facility or are absent without authorization.
• Conduct orientation of all new clients to the facility. The Orientation shall include a review of rules and regulations, a general intake, and a review of fire safety and emergency procedures.
• Coordinate meal distribution to clients and work with supervisor in handling any problems with meals and meal distribution.
• Conduct inventory of client personal property upon termination from the program.
• Monitor medication to clients and document in the Medication Log.
• Schedule and document medical appointments for clients as needed with institution or providers; make the appropriate log entry of assigned clients and notify clients of their respective appointment dates and times.
• Ensure and document the completion of all assigned client chores. Ensure cleaning supplies are available.
• Conduct inspections and contraband searches of the entire facility in compliance with operational policies and procedures.
• Conduct random searches of clients and/or personal property as clients enter or leave the facility in compliance with Operational Policies and Procedures.
• Assure all visitors sign in and sign out of the Visitor's Log. Include the purpose of the visit.
• Log phone calls and respond to inquiries in an appropriate manner, and in compliance with operational policy and procedures.
• Conduct monthly fire drills as assigned and complete documentation.
• Conduct regular fire/safety checks of the facility; monitor all safety and emergency equipment; generate work orders to Central Maintenance for facility repairs.
• Make appropriate entries in daily log: Entries shall convey information concerning clients, building conditions, and/or other significant information. Each entry shall include the date and the time of entry and be signed by the writer.
• Transport and/or escort clients as directed.
• Document all disciplinary or special incidents involving clients and submit all appropriate forms to supervisor.
• Provide support to case management function.
• Fulfill obligation of training agreements entered for core curriculum programs.
• Interact with all clients, staff and community members with respect and courtesy.
• Maintain client and staff confidentiality in compliance with operational policies and procedures.
• Attend and participate in regularly scheduled staff meetings, supervisory conferences, and training sessions.
• Complete any duties assigned.

ADA Essential Functions

• Regularly required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, climb stairs, talk, hear, and smell.
• Regularly lift and move up to 25 lbs.
• Ability to see clearly at 20 inches or less.
• Ability to see clearly at 20 feet or more.
• Ability to identify and/or distinguish colors.
• Ability to observe an area that can be seen up and down or to the left and right while remain fixed on a given point.
• Occasionally exposed to toxic or caustic chemicals (e.g. cleaning agents).
• Occasionally exposed to wet or humid conditions, outdoor weather conditions.

Qualifications

Education

Required

High School or better.

Experience

Required

High School diploma or equivalent with previous work experience in human services preferred but not essential. Additional skills required include effective written and verbal communication skills and ability to interact appropriately with clientele.

Licenses & Certifications

Required

Valid Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.