Adult Services Associate I

Bismarck, City of (ND); Bismarck (ND); On-site; USD 21,000 - 26,000; Part time

Job summary

The City of Bismarck seeks a part-time Information Desk Assistant to greet patrons, provide accurate information by phone and in person, and handle payments. The role supports busy library environments and assists with room reservations and computer use.

Scheduled hours are 12:00-4:30pm Tue/Thu with rotating weekend shifts; candidate must adapt to flexible scheduling, follow policies, and maintain professional conduct.

Qualifications

• Requires high school diploma or GED; college degree preferred.
• Demonstrated proficiency in verbal and written communication.
• Ability to assist patrons with computer use and library resources.
• Ability to work under pressure in a busy environment.

Responsibilities

• Greet patrons and determine needs; refer to librarian as needed.
• Accept payments and make change accurately.
• Ensure opening/closing procedures are followed for the Adult Information Desk.
• Cover open shifts to keep desk fully staffed.
• Assist patrons with the online catalog, databases, and library equipment.
• Assist with building security and report issues to the librarian on duty.
• Check in and distribute newspapers on weekends.
• Monitor study room and computer reservations.
• Instruct patrons on computer use and software/hardware questions.
• Use the library circulation system to search and request items.

Skills

Customer service

Computer literacy

Communication

Adaptability

Teamwork

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Library circulation system

Online catalog

Databases

Microfilm readers

Job description

Part time position. Works an average of 11 hours per week. Scheduled hours are Tuesday afternoons 12:00-4:30pm, Thursday afternoons 12:00-4:30pm, and rotating weekend shifts.

Assists the librarian on duty at the Information Desk. Gives accurate information to those requesting assistance by telephone or in person. Accepts payments and makes change. Monitors the study rooms and public access stations. Ensures the orderly flow of users and prevents misuse of equipment. Works in busy conditions that may be stressful. Assists with building security via regular walk-throughs in the main, lower, and meeting room levels.

Supervision Received

Works under the direct supervision of the Head of Adult Servicesand/or the librarian on duty.

Supervision Exercised

None

• Greets patrons, listens to and understands patron requests, and accurately provides assistance or, if necessary, refers to the duty librarian or other staff member as appropriate.
• Accepts payments for services and makes change quickly and accurately.
• Ensures all Adult Information Desk opening and closing procedures are completed accurately.
• Participates in covering open shifts to ensure the Adult Information Desk is consistently fully staffed.
• Assists patrons with using the online catalog, databases, digital collections, and library equipment, such as microfilm readers, computers, and associated printers and photocopiers.
• Consults with the Head of Adult Services or the duty librarian on procedures as appropriate.
• Assists with building security by conducting regular walk-throughs on the main, lower, and meeting room levels. Reports any issues of concern to the librarian on duty.
• Accurately checks in and distributes newspapers on weekends.
• Assists with monitoring and making reservations for study rooms and public access computer stations.
• Instructs patrons on computer use and answers questions on the use of software and hardware.
• Proficiently uses the library's computerized circulation system and online catalog to search for and request items and search for and view borrower information.
• Performs other duties of a comparable level/type as required.

Education and Experience

Graduation from high school or GED is required. Two years of satisfactory work experience with the public is required. A bachelor's degree is preferred.

Required Knowledge, Skills, and Abilities

• Must have demonstrated proficiency in verbal and written communication.
• Must have demonstrated proficiency utilizing computer hardware and software.
• Must understand and communicate the library's operational policies to the public.
• Must understand and regularly review the City of Bismarck's employee policies and the library's operational policies and procedures.
• Must be familiar with, affirm, and uphold the library's guiding principles: mission, vision, and value statements.
• Must carry oneself with professionalism and integrity with all internal and external library stakeholders, assuming positive intent in others’ actions, words, and behaviors.
• Must have demonstrated ability to work effectively under busy and stressful conditions.
• Must be flexible with the ability to adapt to changing priorities, processes, and work environments.
• Must be adaptable to flexible scheduling, including evenings and weekends.
• Must adhere to the library's Dress Code Policy.

Physical Demands and Work Environment

• The work is typically performed in the library while sitting at a desk or table, or while intermittently sitting, standing, walking, bending, crouching, or stooping.
• The employee occasionally lifts light and heavy objects. Must be able to push a fully loaded book cart, shelve books to a height of six feet, and lift 25 pounds of books at a time.
• The employee is subject to inside environmental conditions: protection from weather conditions, but not necessarily from temperature changes, and occasionally outdoors for special events, occasionally in cold or inclement weather.

Applicants must be currently authorized to work in the United States on a full-time basis. City of Bismarck does not provide visa sponsorship for this position.