Library Information Desk Associate — Part Time

Bismarck, City of (ND); Bismarck (ND); On-site; USD 21,000 - 26,000; Part time

Job summary

The City of Bismarck seeks a part-time Information Desk Assistant to greet patrons, provide accurate information by phone and in person, and handle payments. The role supports busy library environments and assists with room reservations and computer use.

Scheduled hours are 12:00-4:30pm Tue/Thu with rotating weekend shifts; candidate must adapt to flexible scheduling, follow policies, and maintain professional conduct.

Qualifications

• Requires high school diploma or GED; college degree preferred.
• Demonstrated proficiency in verbal and written communication.
• Ability to assist patrons with computer use and library resources.
• Ability to work under pressure in a busy environment.

Responsibilities

• Greet patrons and determine needs; refer to librarian as needed.
• Accept payments and make change accurately.
• Ensure opening/closing procedures are followed for the Adult Information Desk.
• Cover open shifts to keep desk fully staffed.
• Assist patrons with the online catalog, databases, and library equipment.
• Assist with building security and report issues to the librarian on duty.
• Check in and distribute newspapers on weekends.
• Monitor study room and computer reservations.
• Instruct patrons on computer use and software/hardware questions.
• Use the library circulation system to search and request items.

Skills

Customer service

Computer literacy

Communication

Adaptability

Teamwork

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Library circulation system

Online catalog

Databases

Microfilm readers

Job description

The City of Bismarck seeks a part-time Information Desk Assistant to greet patrons, provide accurate information by phone and in person, and handle payments. The role supports busy library environments and assists with room reservations and computer use.

Scheduled hours are 12:00-4:30pm Tue/Thu with rotating weekend shifts; candidate must adapt to flexible scheduling, follow policies, and maintain professional conduct.