Regional Adult Program Facilitator

EASTCONN Adult & Community Programs - Community Learning Center; Windham (CT); On-site; USD 54,000 - 66,000; Full time

Job summary

EASTCONN Adult Education serves adult learners across northeastern Connecticut, handling GED, English language, high school completion, and workforce programs. The Student Services & Registration Facilitator is the first contact for students and manages records from enrollment to graduation.

He/she leads the front desk team and ensures accurate registration and data entry. The role includes GED testing oversight, coordination with the American Job Center, and collaboration with leadership to

Qualifications

• Associate degree or Bachelor’s degree plus related experience in education or human services.
• Experience in customer service, student services, or office administration.
• Strong accuracy with data entry, records management, and confidential student information.
• Ability to work one evening every two weeks.
• Willingness to complete GED Chief Examiner and Pearson VUE training.

Responsibilities

• Leads front desk customer service and responds to student administrative questions.
• Supervises, hires, and evaluates front desk and secretarial staff; facilitates training.

Skills

Customer service

Data entry accuracy

Office administration

Evening availability

Education

Associate degree

Bachelor's degree

Tools

LACES

CASAS

Pearson VUE

Job description

EASTCONN EASTCONN Adult & Community Programs - Community Learning Center - Windham, Connecticut Open in Google Maps

Starting Date: Immediately

Job Description

Location

Adult Education CLC, Willimantic, CT, with occasional work at other program sites

Schedule

Full time, 40 hours, Monday to Thursday; evening Administrator on Duty once every two weeks

Reports to

Director of Adult and Community Programs

About the role

EASTCONN Adult Education serves adult learners across northeastern Connecticut through high school completion, GED, English language, and career pathway programs. The Student Services & Registration Facilitator is the first point of contact for students and the steward of the records that move them from enrollment to graduation.

This administrator leads the front desk team, oversees registration and data entry, serves as GED Chief Examiner, and verifies that completion records are accurate and complete. The role works as part of the Adult and Community Programs leadership team, supporting adult education, the American Job Center, WIOA Youth, and workforce training.

Key responsibilities

Student services and front desk

• Leads front desk customer service and responds to student administrative questions
• Supervises, hires, and evaluates front desk and secretarial staff; facilitates training of new front desk staff
• Trains administrative staff on adult education systems
• Facilitates updates to the student handbook and collaborates on forms and procedures

Registration and data

• Oversees the registration process and coordinates registration schedules and staffing with the facilitator team
• Leads the data entry process, monitors accuracy, and follows up on discrepancies
• Prepares enrollment and completion trend reports
• Coordinates services for students co-enrolled with the American Job Center

Testing

• Serves as GED Chief Examiner and proctor
• Manages Pearson VUE communication and scheduling
• Supports CASAS testing

Diploma and completion records

• Conducts the administrative review of graduate files, confirming that requirements are met and documentation is accurate and complete
• Ensures compliance with GED and NEDP policies and procedures
• Coordinates graduation

Reporting, scheduling, and events

• Completes state administrative reporting and leads the annual Adult Education Directory update; supports annual data updates
• Builds the annual school calendar, registration and Pearson VUE calendars, and the building schedule
• Co-leads adult education events, managing logistics, scheduling, and front desk support
• Facilitates social media outreach and shares program information with exiting students

Shared facilitator responsibilities

• Serves as Administrator on Duty on a rotating basis and as part of the coverage pool
• Participates in recruitment, retention, community outreach, professional development, and continuous improvement
• Other duties as assigned

Qualifications

Required

• Associate degree plus three years of related experience, or a bachelor's degree
• Experience in customer service, student services, or office administration, preferably in an education or human services setting
• Strong accuracy with data entry, records management, and confidential student information
• Ability to work one evening every two weeks
• Willingness to complete GED Chief Examiner and Pearson VUE training

Preferred

• Bilingual in English and Spanish
• Experience supervising or training staff
• Experience with adult education, LACES, CASAS, or GED testing
• Connecticut educator certification
• Flexibility to work at multiple program locations

Compensation

Salary/Wage Range: $59,919.50annually. Placement is based on factors including education, experience, licensure/certification, and internal equity where applicable.

Benefits

EASTCONN offers a competitive benefits package for eligible employees that may include:

• Medical, prescription, dental, and vision insurance
• Participation in the Connecticut State Partnership Health Plan (where applicable)
• Retirement plan participation
• Paid vacation, sick leave, and personal leave (as applicable)
• Paid holidays
• Employer paid life insurance and voluntary employee paid supplemental life insurance available
• Employee Assistance Program (EAP)

At EASTCONN, we believe that diversity is key to our success. We encourage candidates from all backgrounds to apply, including those who may not meet every listed qualification. Your passion, drive, and perspective are what matter most to us.

As an EEO/AA employer, EASTCONN provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our policies.

AA/EOE

M/F/D/V

Job Requirements

• At least 3 year(s) of relevant experience preferred.
• Associate degree preferred.
• Citizenship, residency or work visa required
• Position Type: Full-Time
• Salary: $59,919.50 to $59,919.50 Per Year

Contact Information

• Melanie Marcaccio
• 376 Hartford Turnpike
• Hampton, Connecticut 06247
• Phone: [phone]
• Email: [e-mail]