Clinical Case Manager

FAMILY SERVICE AGENCY OF SAN FRANCISCO; San Francisco (CA); On-site; USD 105,000 - 113,000; Full time

Benefits offered by this job

Fully-Paid Medical and Dental Plans

Health Reimbursement Card

Paid Time Off

403B with company match

Job summary

Felton Institute seeks a Clinical Case Manager for the Adult Full Service Partnership, Adult Division in the San Francisco area. The role involves meeting with clients, developing treatment plans, and delivering therapy, skills training, crisis intervention, and case management both in the field and in the office.

Responsibilities include linking clients to housing, income support, and healthcare resources, maintaining detailed records, and ensuring at least weekly client appointments.

Qualifications

• Master’s degree in Social Work, Psychology or related field.
• Must have experience in case management and mental health services with severely mentally ill, dually diagnosed adults.
• Comprehensive knowledge of mental health and substance abuse counseling, assessment, and crisis intervention skills.
• Must be, or have the potential to be, registered with the BBS.
• Willingness to work from a strength-based, harm reduction, client-centered model with evidence-based practices.
• Ability to work cooperatively on a multi-disciplinary team, and to work with people of various ethnic and cultural backgrounds.
• Strong organizational, communication, documentation, time management, and interpersonal skills.

Responsibilities

• Provide individual and group therapy, skills training, case management, and crisis intervention services to our clients.
• Link clients to basic needs, including income, housing, job training, insurance, and/or nutrition, among other resources.
• Assist clients in creating and maintaining stability in the community by offering at least weekly appointments.
• Collaborate with community partners in housing, finance, basic needs, and medical services.
• Provide independent living skills education to clients in the office and in their home.
• Responsible for an average of 60-66 hours of direct services per month.
• Maintain timely documentation of services provided that meet Medi-Cal standards.
• Provide officer-of-the-day responsibilities to TAY and Adult Mental Health Program clients.
• Hold a 24-hour crisis line (2-week rotations among staff).

Skills

Case management

Mental health services

Crisis intervention

BBS registration

Harm reduction

Multidisciplinary teamwork

Communication skills

Documentation

Education

Master’s degree in Social Work, Psychology or related fields

Job description

Clinical Case Manager

Adult Full Service Partnership (FSP)

Adult Division

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Program Description

Serving adults living with serious mental illness, the Adult FSP program provides an extensive array of recovery-oriented, age-appropriate services and supports, including linkage to housing and basic needs, physical health care, benefits assistance, and employment services, and integrated mental health and substance abuse treatment services. The programs follow an assertive community treatment model, providing medication management, individual and group therapy, individual and group rehabilitation skills training, crisis intervention, and case management. The programs consist of multi-disciplinary teams of a psychiatrist(s), nurse practitioner(s), licensed vocational nurse(s), a program director, clinical case managers, case managers, a client support specialist, and an administrative manager. Services are provided to clients both in the office and in the field.

Job Description

The Clinical Case Manager meets with and evaluates the needs of clients and develops a treatment plan in collaboration with the client. The Clinical Case Manager provides specialized mental health services, including therapy, rehabilitative skills training, crisis intervention, and case management. The Clinical Case Manager provides a safe and supportive environment for the client and their support system and adheres to laws regarding confidentiality and mandated reporting. Services are provided both in the field (hospital, client’s home, courthouse, doctor’s office, etc.) and in the office. The Clinical Case Manager must maintain accurate detailed records in our electronic health record system. The caseload for each CCM is about 17 clients.

Specific Responsibilities

• Provide individual and group therapy, individual and group rehabilitative skills training, case management, and crisis intervention services to our clients.
• Link clients to basic needs, including income, housing, job training, insurance, and/or nutrition, among other resources.
• Assist clients in creating and maintaining stability in the community by offering at least weekly appointments.
• Collaborate with community partners in housing, finance, basic needs, and medical services.
• Provide independent living skills education to clients in the office and in their home.
• Responsible for an average of 60-66 hours of direct services per month.
• Maintain timely documentation of services provided that meet Medi-Cal standards.
• Provide officer-of-the-day responsibilities to TAY and Adult Mental Health Program clients.
• Hold a 24-hour crisis line (2-week rotations among staff).

Minimum Requirements andQualifications

• Master’s degree in Social Work, Psychology or related fields of study required.
• Must have experience in case management and mental health services with severely mentally ill, dually diagnosed adults.
• Comprehensive knowledge of mental health and substance abuse counseling, assessment, and crisis intervention skills.
• Must be, or have the potential to be, registered with the BBS.
• Willingness to work from a strength-based, harm reduction, client-centered model with an emphasis on evidence-based practices.
• Ability to work cooperatively on a multi-disciplinary team, and to work with people of various ethnic and cultural backgrounds.
• Strong organizational, communication, documentation, time management, and interpersonal skills.

Additional Information:

Reports to: Program Director of Adult Intensive Case Management

Job Type: Full Time

Work Schedule: Onsite or in the community Mon-Fri 9am-5pm

FLSA Status: Exempt

Salary Range: $105,000 - $113,000 annually (DOE)

Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.

IMP NOTE: Job responsibilities are subject to change according to program requirement s.