Adoption & Intake Services Lead

Humane Society for Hamilton County; Fishers (IN); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(K) Matching

Job summary

A local animal welfare organization in Fishers, IN, seeks a Customer Service Coordinator to lead the Intake and Adoption Counselors. You'll oversee daily operations, ensure excellent customer service, and facilitate adoption processes. The ideal candidate has advanced customer service experience, animal welfare knowledge, and strong problem-solving skills. Benefits include medical coverage, paid time off, and professional development opportunities, all contributing to a supportive work environment.

Qualifications

• Minimum of 2 years experience in customer service.
• Fear Free Certified.
• Knowledge of animal welfare in a shelter or clinic.

Responsibilities

• Oversee and coach Intake & Adoption Counselors.
• Assist customers and manage front desk operations.
• Facilitate adoption paperwork and ensure accuracy.

Skills

Advanced customer service skills

Microsoft Office proficiency

Conflict resolution

Job description

A local animal welfare organization in Fishers, IN, seeks a Customer Service Coordinator to lead the Intake and Adoption Counselors. You'll oversee daily operations, ensure excellent customer service, and facilitate adoption processes. The ideal candidate has advanced customer service experience, animal welfare knowledge, and strong problem-solving skills. Benefits include medical coverage, paid time off, and professional development opportunities, all contributing to a supportive work environment.