Pet Intake & Resources Specialist

IndyHumane; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

IndyHumane is seeking a Pet Resource Center Coordinator to support animal intake and resource services. You will coordinate intake appointments, assist with owner surrenders and transfers, and maintain accurate animal records with compassion and professionalism.

You will gather veterinary, behavioral, and ownership information, manage scheduling, and collaborate with Medical, Enrichment, and Operations teams to move animals efficiently through intake.

Qualifications

• Minimum one year of professional experience in a customer service-related field.
• Must be comfortable routinely handling animals being admitted to the shelter.
• Experience working directly with members of the public in a professional environment.
• Must be at least 18 years of age.

Responsibilities

• Facilitate intake of animals being surrendered or transferred to IndyHumane.
• Provide assistance and information to patrons and animal transporters arriving at the Pet Resource Center and Admissions and Reclaim Center.
• Gather necessary information regarding animals being admitted, including ownership information, medical history, behavioral information, microchip information, and other relevant records.
• Assist patrons and transporters with safely bringing animals, carriers, supplies, and equipment into the facility.
• Ensure intake procedures and organizational protocols are consistently followed.
• Communicate relevant animal information promptly to appropriate departments.
• Support efficient movement of animals through IndyHumane’s intake and shelter processes.
• Coordinate and maintain the Pet Resource Center intake schedule.
• Schedule surrender, transfer, and other applicable intake appointments according to procedures and capacity.
• Maintain accurate appointment information and communicate scheduling expectations to patrons and transporters.
• Respond to schedule changes, cancellations, urgent needs, and changing shelter capacity.
• Coordinate with appropriate departments regarding scheduled animal arrivals and anticipated intake needs.
• Help ensure intake volume and scheduling align with resources and procedures.
• Enter accurate and complete animal intake information into ShelterLuv and other systems.
• Document surrendering-party or transporter information as required.
• Enter and maintain microchip information, medical records, behavioral information, and other relevant animal data.
• Take appropriate intake photographs of animals.
• Upload animal photographs and information into ShelterLuv or other systems.
• Prepare and print kennel cards and other intake documentation.
• Maintain detailed records of services, resources, and supplies provided to patrons.
• Ensure records are completed accurately and within established timelines.
• Maintain confidentiality and appropriate handling of patron, animal, and organizational information.

Skills

Customer service

Animal handling

Communication

Attention to detail

Multitasking

Teamwork

Professionalism

Tools

ShelterLuv

PetPoint

Job description

IndyHumane is seeking a Pet Resource Center Coordinator to support animal intake and resource services. You will coordinate intake appointments, assist with owner surrenders and transfers, and maintain accurate animal records with compassion and professionalism.

You will gather veterinary, behavioral, and ownership information, manage scheduling, and collaborate with Medical, Enrichment, and Operations teams to move animals efficiently through intake.