Intake Coordinator — Save Lives & Build Community

Lifeline Animal Project Inc; Atlanta (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

LifeLine Animal Project is seeking an Intake Coordinator in Atlanta, GA to greet shelter visitors, assist with surrendered animals, and coordinate with Intake Specialists for timely intake procedures. The role involves processing paperwork, entering animal data, and supporting animal care through cross-training and collaboration with multiple teams.

The ideal candidate has at least a high school diploma and customer service experience, with comfort handling animals and a strong commitment to

Qualifications

• Compassion for animals and the people who love and care for them.
• Ability to serve the public and fellow employees with honesty and integrity.
• Ability to stand for extended periods (up to 10 hours a day) and to bend and reach to perform assigned work activities.

Responsibilities

• Greet all visitors in a friendly, timely and professional manner.
• Assist visitors with found pet surrenders.
• Assist visitors with owner surrenders.
• Assigns available Intake Specialist to returning foster parents for immediate assistance.
• Assigns Intake Specialist to complete Friendly Finder exams immediately to enhance the friendly finder experience.
• Ask appropriate questions to gain as much animal information from the finder or owner to increase the animal’s chances of a quick adoption.
• Completes animal licensing paperwork.
• Maintain visitor flow in the lobby; manage dispatch form.
• Take animals from visitor to intake.
• Add new animals to the shelter software.
• Scan ALL incoming animals for microchips.
• Take photos of all incoming animals.
• Print kennel cards and attach them to the appropriate animal’s kennel.
• Work closely with the Community Cat Coordinator.
• Work closely with the community support team to offer visitors animal care support.
• Notify the client care team when microchips or other forms of identification are found on stray animals.
• Take responsibility in notifying kennel management or veterinary personnel of animal injury, illness, or animals in distress.
• Courageously lead by example, modeling proper animal handling techniques, safety protocols, and compassionate care.
• Safely and properly handle all animals including bite quarantine animals, vicious animals, and feral cats.
• Maintain disease control, animal health and sanitation protocols to further LifeLine’s mission to save lives.
• Exhibit exceptional stewardship by supporting the cleanliness and organization of the shelter’s walkways, animal areas, and work areas and ensure equipment is properly maintained and operational.
• Provide excellent assistance to customers by exhibiting respect, and celebrating the diversity of those who are interested in adopting an animal or looking for their lost pet.
• Communicate regularly with other staff to ensure intake operations run smoothly and challenges are promptly addressed.
• Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the intake teams.
• Continue education by participating in LifeLine’s 40-hour annual training requirement.
• Participate in cross training to learn the full range of intake duties, including the animal handling and processing roles associated with the department.
• Other tasks as assigned.

Skills

Compassion for animals

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Safety protocols

Education

High school diploma

Tools

Shelter software

Job description

LifeLine Animal Project is seeking an Intake Coordinator in Atlanta, GA to greet shelter visitors, assist with surrendered animals, and coordinate with Intake Specialists for timely intake procedures. The role involves processing paperwork, entering animal data, and supporting animal care through cross-training and collaboration with multiple teams.

The ideal candidate has at least a high school diploma and customer service experience, with comfort handling animals and a strong commitment to