Adobe Campaign Operations Lead: End-to-End Email & SMS

Cognizant; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Cognizant is seeking an Adobe Campaign Operations Lead to own end-to-end execution of Email and SMS campaigns in ACC, including workflow build, segmentation, scheduling and post-send validation. You will manage QA, troubleshoot delivery issues, and guide onshore/offshore teams through capacity planning and governance processes.

The role requires strong communication, problem-solving, and the ability to translate requirements into reliable, scalable delivery that aligns with business objectives.

Qualifications

• Experience leading end-to-end Email and SMS campaigns using Adobe Campaign.
• Strong QA, testing, and troubleshooting of workflows and delivery.
• Led onshore/offshore teams with staffing and capacity planning.
• Ability to define SLAs, calendars, and SOPs for campaigns.
• Governance around consent, suppression lists, and compliance for regulated communications.
• Track KPIs and report status to stakeholders.

Responsibilities

• Own end-to-end execution of Email and SMS campaigns in ACC—workflow build, targeting/segmentation, scheduling, and post-send validation.
• Manage campaign QA (seed testing, rendering, deliverability checks) and troubleshoot workflow/delivery errors.
• Support ACC-to-AJO transition activities and oversee journey execution as adoption grows.
• Lead and mentor an onshore/offshore team—staffing, workload distribution, and capacity planning.
• Define operational cadences: SLAs, escalation paths, campaign calendars, and SOPs.
• Drive governance around consent and suppression lists for compliant communications.
• Track operational KPIs (delivery accuracy, turnaround time, SLA compliance) and report to stakeholders.
• Act as primary client point of contact for campaign execution status and escalations.

Skills

Adobe Campaign

Campaign operations

End-to-end execution

Team leadership

Stakeholder communication

Tools

Adobe Campaign

Job description

Cognizant is seeking an Adobe Campaign Operations Lead to own end-to-end execution of Email and SMS campaigns in ACC, including workflow build, segmentation, scheduling and post-send validation. You will manage QA, troubleshoot delivery issues, and guide onshore/offshore teams through capacity planning and governance processes.

The role requires strong communication, problem-solving, and the ability to translate requirements into reliable, scalable delivery that aligns with business objectives.