Adobe Campaign Operations Lead

Cognizant; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Cognizant is seeking an Adobe Campaign Operations Lead to own end-to-end execution of Email and SMS campaigns in ACC, including workflow build, segmentation, scheduling and post-send validation. You will manage QA, troubleshoot delivery issues, and guide onshore/offshore teams through capacity planning and governance processes.

The role requires strong communication, problem-solving, and the ability to translate requirements into reliable, scalable delivery that aligns with business objectives.

Qualifications

• Experience leading end-to-end Email and SMS campaigns using Adobe Campaign.
• Strong QA, testing, and troubleshooting of workflows and delivery.
• Led onshore/offshore teams with staffing and capacity planning.
• Ability to define SLAs, calendars, and SOPs for campaigns.
• Governance around consent, suppression lists, and compliance for regulated communications.
• Track KPIs and report status to stakeholders.

Responsibilities

• Own end-to-end execution of Email and SMS campaigns in ACC—workflow build, targeting/segmentation, scheduling, and post-send validation.
• Manage campaign QA (seed testing, rendering, deliverability checks) and troubleshoot workflow/delivery errors.
• Support ACC-to-AJO transition activities and oversee journey execution as adoption grows.
• Lead and mentor an onshore/offshore team—staffing, workload distribution, and capacity planning.
• Define operational cadences: SLAs, escalation paths, campaign calendars, and SOPs.
• Drive governance around consent and suppression lists for compliant communications.
• Track operational KPIs (delivery accuracy, turnaround time, SLA compliance) and report to stakeholders.
• Act as primary client point of contact for campaign execution status and escalations.

Skills

Adobe Campaign

Campaign operations

End-to-end execution

Team leadership

Stakeholder communication

Tools

Adobe Campaign

Job description

**No visa transfer / c2c / sponsorship available for this role**

We are seeking a Adobe Campaign Operations Lead to own end-to-end execution of email and sms campaigns in acc - workflow build, targeting/segmentation, scheduling, and post-send validation. This role will apply expertise in adobe to deliver reliable, scalable solutions and support business objectives. The successful candidate will also manage campaign qa (seed testing, rendering, deliverability checks) and troubleshoot workflow/delivery errors. Strong communication, problem-solving, and the ability to translate requirements into effective delivery are important for success in this position.

In This Role, You Will

• Own end-to-end execution of Email and SMS campaigns in ACC - workflow build, targeting/segmentation, scheduling, and post-send validation.
• Manage campaign QA (seed testing, rendering, deliverability checks) and troubleshoot workflow/delivery errors.
• Support ACC-to-AJO transition activities and oversee AJO journey execution as adoption grows.
• Lead and mentor an onshore/offshore team - staffing, workload distribution, and capacity planning.
• Define and enforce operational cadences: SLAs, escalation paths, campaign calendars, and SOPs.
• Drive governance around consent, suppression lists, and compliance for regulated communications.
• Track operational KPIs (delivery accuracy, turnaround time, SLA compliance) and report to stakeholders.
• Act as primary client point of contact for campaign execution status and escalations.