Admitting Worker, Sr. (f/t)

UCSF Health; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

UCSF is seeking a Senior Admitting Worker to support the Patient Access Services team in San Francisco. You will greet patients, verify identities, check in and register patients, and coordinate escorts upon arrival for services or after triage by the nurse.

You will gather demographic and financial information, enter data quickly and accurately into the computer system, and handle cash collection and posting as appropriate.

Qualifications

• High school diploma or GED required.
• Experience in healthcare or insurance-related roles preferred.
• Ability to multi-task and work in a fast-paced environment.
• Strong customer service and communication skills.

Responsibilities

• Greet and check-in patients and verify identity.
• Register patients and collect demographic and financial information.
• Post cash and payments and coordinate escorts as needed.
• Use hospital information systems to communicate with patients and respond to inquiries.

Skills

Customer service

Fast typing (30 wpm+)

Microsoft Office proficiency

Data entry accuracy

Problem solving

Education

High school diploma or GED

Tools

Epic ADT

Job description

Job Description

Under the supervision of the Patient Access Services Manager, the Senior Admitting Worker (SAW) is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The SAW is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The SAW must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries. The SAW must comply with all guidelines put forth by the Medical Center Policies and Procedures.

Under the supervision of the Patient Access Services Manager, the Senior Admitting Worker (SAW) is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The SAW is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The SAW must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries. The SAW must comply with all guidelines put forth by the Medical Center Policies and Procedures.

All SAW's play a key role in a patient’s health care experience in our Medical Center and must act as an ambassador. The incumbent is responsible for meeting patient needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback professionally.

Qualifications

Required Qualifications:

• High school diploma or GED or equivalent.
• Prior experience in healthcare, insurance-related or comparable level.
• Ability to problem solve; ability to analyze data and recommend changes
• Must be able to multi-task and prioritize.
• Ability to follow instructions; work quickly and accurately in a fast-paced environment.
• Must have demonstrated strong customer service skills, including personal computer skills, proficiency in Microsoft Office, and the ability to type 30 wpm or more.
• Analytical and grammatical skills are necessary to communicate effectively verbally and in writing.
• Articulate and concise oral communication and the ability to write clearly and concisely.
• Ability to work collaboratively with a culturally diverse staff and patient/family.
• Ability to work independently with minimum supervision.
• Ability to work on-site in San Francisco.

Preferences

• Two (2) or more years of experience in healthcare, insurance-related or comparable level. Proficiency in health insurance eligibility and authorization requirements.
• Experience with Epic, Admissions, Discharges, and Transfers (ADT).
• Ability to speak English and a second language.
• Experience working in a hospital, insurance payer, or physician’s office setting.
• Basic knowledge of Medical Terminology.
• Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors.

About Us

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html