Admitting Representative

Hillsboro Medical Center; Hillsboro (OR); On-site; USD 30,293 - 42,127; Full time

Job summary

A healthcare provider in Hillsboro is seeking an experienced Admitting Representative to ensure a smooth patient registration process. The role requires strong customer service skills, effective communication, and problem-solving abilities. You will assist patients by collecting necessary information and payments, ensuring a positive experience as they enter the facility.

Qualifications

• Knowledge to communicate with a diverse population.
• Ability to assist patients with registration and documentation.
• Experience in customer service preferred.

Responsibilities

• Welcome patients and ensure a smooth registration process.
• Collect co-pays and obtain necessary signatures.
• Provide excellent customer service in person and on the phone.

Skills

Customer service skills

Communication skills

Problem-solving skills

Job description

Overview

Position: Admitting Representative

Pay range: $21.99/hr – $30.58/hr

The Admitting Representative welcomes patients into the care delivery setting, provides direction and assistance, and aims to ensure customer satisfaction by addressing patient/visitor concerns. Requires knowledge and skills to communicate with a diverse population. Initiates the administrative system that supports the patient’s clinical care and financial documentation during registration by interviewing patients and/or family members, collecting co-pays or deposits, obtaining signatures on legal consents and insurance forms, and entering demographic and insurance information according to service provided, patient need, payer requirements and hospital policy. Supports the practice through excellent customer service, professional communication on the phone and in person, problem-solving, and teamwork with other staff. May float to the emergency room or other service locations, including the switchboard, requiring an understanding of facility codes.