Admitting Patient Rep Lead

Children's Hospital Los Angeles; Los Angeles (CA); On-site; USD 50,000 - 67,000; Full time

Job summary

Children's Hospital Los Angeles is seeking an Admitting Patient Rep Lead in Los Angeles, CA. The role supports the Patient Access Supervisor in ED and Admitting Registration, providing feedback on registration processes and staffing, and leading staff with minimal supervision during peak periods.

The position involves assisting with insurance verification and financial counseling for ED, direct admits, and surgical patients, coordinating daily closure, and training staff while coordinating

Qualifications

• 1+ years of registration and insurance verification experience at CHLA or 3+ years of related external experience.
• Familiar with software-based translator tools and ED/admitting processes.
• Leadership experience to guide Admitting staff with minimal supervision.

Responsibilities

• Lead Admitting staff during high-volume periods and coordinate daily admissions activities.
• Assist with insurance verification and financial counseling for ED, direct admits, and surgical patients.
• Train new staff and coordinate interdepartmentally; manage registration, financial clearance, and good faith estimates.

Skills

Registration experience

Insurance verification

Staff leadership

Education

High School Diploma

Bachelor's degree preferred

Tools

Translator tools

Job description

Admitting Patient Rep Lead

Locations

Los Angeles, California

Job Category

Administrative / Clerical

Position Type

Full-Time

Shift

Evenings

Job Description

Join a team that's shaping the future of pediatric care. Children's Hospital Los Angeles is consistently ranked among the top 10 children's hospitals in the nation, delivering world-class care through more than 350 specialized programs and services. Here, world-class experts in medicine, research, and education work together to deliver family-centered care to more than 155,000 patients each year. At CHLA, your work will help build brighter tomorrows for the children and families we serve.

Overview

Schedule: Monday-Friday, Evening Shift; Will include rotating weekends.

Purpose Statement/Position Summary

The Admitting Patient Rep Lead assists in the direction of the Patient Access Supervisor for the oversight of activities of the Emergency Department and Admitting Registration functions. This position is responsible for providing feedback on daily registration processes and staffing issues to the ED Patient Access Supervisor. They must be able to lead Admitting Staff with minimal supervision. The Lead will provide assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Will be assisting with insurance verification and financial counseling for patients in the ED, direct admits, and surgical patients. Manages/delegates assignments in the ED when the highest volume of patients occurs and coordinates Admitting’s daily closure. Will train new staff while coordinating interdepartmentally and manage registration of patients, Financial Clearance, & Good Faith Estimates. Additionally, the Lead will assist leadership with staffing, report reconciliation, QA processes and other duties as assigned.

Minimum Qualifications/Work Experience

Required

• 1+ years of registration and insurance verification experience at CHLA OR 3+ years of related external experience.

Preferred

• 2 years of ED experience and 2 years of Clearance Experience.

• Experience with collections of patient liability.

• Familiar with Software-based translator tools.

Education/Licensure/Certification

High School Diploma, GED, or equivalent required. Bachelor's degree preferred.

Pay Scale Information

$49,920.00-$66,560.00

CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to, education and experience within the job or the industry. The pay scale listed for this position is generally for candidates who meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates who exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

About Us

CHLA is a leader in pediatric and adolescent health, in our community, across the nation, and around the world . As a premier Magnet-recognized teaching hospital, CHLA offers an environment rooted in learning, collaboration, and compassionate care. . We are home to groundbreaking research, clinical innovation, and a culture that supports personal and professional growth.

Since 1932, CHLA has been affiliated with the Keck School of Medicine of the University of Southern California. Through this partnership and our own enduring mission, we remain committed to creating hope and building healthier futures.

CHLA is an Equal Opportunity Employer

At Children's Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.

Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.

Our various experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.