Admitting Patient Rep Lead

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Children's Hospital Los Angeles (CHLA) seeks an Admitting Patient Rep Lead to supervise the Emergency Department (ED) registration team, ensuring accurate patient data capture, compliant processes, and effective financial counseling. This role works closely with the ED Patient Access Supervisor to optimize patient flow and readiness for admission or discharge.

The ideal candidate has CHLA experience or strong external registration background, with leadership skills to train staff, manage daily

Qualifications

• 1+ year of CHLA registration and insurance verification experience.
• Or 3+ years of related external registration experience.
• Strong leadership and staff training abilities.

Responsibilities

• Lead Admitting staff in the ED with minimal supervision.
• Assist with insurance verification and financial counseling for ED, direct admits, and surgical patients.
• Coordinate staffing, daily closure, QA processes, and report reconciliation.
• Train new staff and coordinate interdepartmentally.
• Oversee Good Faith Estimates and Financial Clearance.

Skills

Registration experience

Insurance verification

Leadership

Education

High School Diploma

Bachelor's degree

Job description

Schedule

Monday-Friday, Evening Shift; Will include rotating weekends.

Purpose Statement/Position Summary

The Admitting Patient Rep Lead assists in the direction of the Patient Access Supervisor for the oversight of activities of the Emergency Department and Admitting Registration functions. This position is responsible for providing feedback on daily registration processes and staffing issues to the ED Patient Access Supervisor. They must be able to lead Admitting Staff with minimal supervision. The Lead will provide assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Will be assisting with insurance verification and financial counseling for patients in the ED, direct admits, and surgical patients. Manages/delegates assignments in the ED when the highest volume of patients occurs and coordinates Admitting’s daily closure. Will train new staff while coordinating interdepartmentally and manage registration of patients, Financial Clearance, & Good Faith Estimates. Additionally, the Lead will assist leadership with staffing, report reconciliation, QA processes and other duties as assigned.

Required

Minimum Qualifications/Work Experience

• 1+ years of registration and insurance verification experience at CHLA OR 3+ years of related external experience.

Preferred

• 2 years of ED experience and 2 years of Clearance Experience.
• Experience with collections of patient liability.
• Familiar with Software-based translator tools.

Education/Licensure/Certification

High School Diploma, GED, or equivalent required. Bachelor’s degree preferred.