Admitting Clerk - Tennova North Knoxville

Community Health Systems, Inc.; Powell (TN); On-site; USD 36,000 - 60,000; Full time

Job summary

Community Health Systems, Inc. in Powell, TN seeks an Admitting Clerk to manage patient registration, verify insurance, and provide financial counseling with accuracy and empathy.

You will collaborate with nursing and support staff, enter orders, and handle a high-volume front desk while ensuring compliance with regulatory requirements and delivering excellent customer service.

Qualifications

• Strong interpersonal and communication skills with patients, families and staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Excellent attention to detail and organizational skills.
• Effective multitasking in a fast-paced environment.

Responsibilities

• Register patients accurately and collect required signatures.
• Verify insurance coverage and determine billing codes.
• Explain ABNs and financial documents to patients.
• Counsel self-pay patients on costs and payment options.
• Log valuables and place patient armbands for identification.
• Read orders and ensure correct entry for departments.
• Notify departments of arrivals and follow up on delays.
• Assist with bed assignments and coordinate with nursing.
• Operate a multi-line phone system and relay messages.
• Follow emergency procedures and comply with policies.

Skills

Interpersonal communication

Electronic registration

Insurance verification

Confidentiality

Attention to detail

Multitasking

Education

High School Diploma

Job description

Powell, TN, United States

Job Description

Job Summary
The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements. Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.

Job Info

• Job Identification 169110
• Job Category Administrative Support
• Posting Date 10/26/2026, 06:24 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Day
• Locations 7565 Dannaher Dr, Powell, TN, 37849, US