Admitting Clerk Outpatient - FT

MountainView Regional Medical Center; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Generous PTO

Extended Illness Bank

401(k) Matching

Career Advancement

Rewards & Recognition

Exclusive Discounts

Job summary

Mountain View Regional Medical Center in Las Cruces, NM seeks a full-time Outpatient Admitting Clerk to support the Admitting department. You will assist with patient registration, verify insurance, and explain financial options to patients with a focus on accuracy and service.

The role requires strong communication, attention to detail, and the ability to handle a fast-paced environment on day shifts from Monday to Friday. Experience in healthcare admissions is preferred.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience.
• 1-2 years of healthcare setting experience preferred.
• Strong communication and interpersonal abilities are essential.

Responsibilities

• Registers patients accurately in the registration system with required signatures.
• Verifies insurance coverage and explains ABNs and billing details to patients.
• Counsels self-pay patients on costs, options, and resources.
• Maintains confidentiality and handles sensitive information professionally.
• Keeps logs of valuables and assists with bed assignments and phone duties.

Skills

Interpersonal skills

Communication

Electronic registration systems

Insurance verification

Billing knowledge

Confidentiality

Attention to detail

Multitasking

Job description

Seeking a full-time Outpatient Admitting Clerk to support our Admitting department at Mountain View Regional Medical Center, located at 4311 E Lohman Ave, Las Cruces, NM.

Day Shift: Monday through Friday, 8-hour shifts.

We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

What we Offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Generous Paid Time Off (PTO)
• Extended Illness Bank (EIB)
• Matching 401(k)
• Opportunities for Career Advancement
• Rewards & Recognition Programs
• Exclusive Discounts and Perks

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.