Registrar - FT

Community Health Systems; Carlsbad (NM); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, and Life Ins

Generous PTO

Extended Illness Bank

Matching 401(k)

Career Advancement

Rewards & Recognition Programs

Discounts and Perks

Job summary

Carlsbad Medical Center in Carlsbad, NM is seeking a full-time Registrar to support the Admitting department. The role involves accurate data capture, scheduling procedures, obtaining authorizations, and maintaining organized patient records while delivering excellent customer service.

You will interact with patients and families, verify insurance, collect payments when applicable, and help ensure a smooth registration process.

Qualifications

• Postsecondary education in medical office administration or healthcare administration preferred.
• 0-2 years of healthcare registration, medical office scheduling, or front desk/admissions experience.
• 0-2 years of customer service experience preferred.

Responsibilities

• Interacts with patients and families to address questions with courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures and pre-registers scheduled patients with accurate demographic information.
• Verifies insurance eligibility using designated applications and secures necessary authorizations.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Maintains registration documentation to ensure complete patient records.

Skills

Insurance verification

EHR software

Customer service

Attention to detail

Education

Postsecondary education in medical office administration

Tools

Electronic Health Records (EHR) software

Job description

Seeking a full-time Registrar to support our Admitting department at Carlsbad Medical Center, located at 2430 W Pierce St, Carlsbad, NM.

Day Shift: Schedule to be determined and is based on needs of the department. Rotate weekends and holidays.

We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

What we Offer

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Generous Paid Time Off (PTO)
• Extended Illness Bank (EIB)
• Matching 401(k)
• Opportunities for Career Advancement
• Rewards & Recognition Programs
• Exclusive Discounts and Perks

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Knowledge, Skills and Abilities

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.