Admitting Clerk

CHS Career Site; Jefferson City (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Systems, Inc. in Tennessee seeks an Admitting Clerk to help with patient admission and registration, ensuring accurate documentation, verifying insurance, and providing clear financial counseling. This role supports patient safety, compliance, and smooth operations across departments.

You will assist with ABN explanations, consent forms, and confidentiality while coordinating with nursing and administrative teams to meet patient needs and maintain high service standards.

Qualifications

• Strong interpersonal and communication skills to interact effectively with patients, families and healthcare staff.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining signatures on consent and authorization forms.
• Verifies insurance coverage and identifies plan codes to ensure accurate billing and prompt payment.
• Explains legal and financial documents, including ABNs, to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options and available financial resources, documenting interactions thoroughly.
• Secures and logs patient valuables and applies identification armbands for proper patient identity.
• Reads physician orders to determine registration processes and ensures accurate order entry for ancillary departments.
• Notifies departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients and coordinates with nursing staff.

Skills

Interpersonal communication

Medical billing knowledge

Insurance verification

Tools

Electronic registration system

Job description

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.