Admitting Clerk

Community Health Systems, Inc.; Knoxville (TN); In loco; USD 19.000 - 25.000; Part-time

Descrizione del lavoro

Community Health Systems, Inc. is seeking an Admitting Clerk for an on-site, part-time role in Knoxville. The position focuses on efficient patient admission, accurate documentation, and insurance verification while providing excellent customer service.

You will counsel self-pay patients on costs, coordinate with departments, and maintain compliant records. Strong communication and attention to detail are essential in a busy hospital front desk environment.

Competenze

• Experience in admissions or front desk in healthcare preferred.
• Ability to handle sensitive information with discretion.
• Proficient in patient verification and documentation.

Mansioni

• Registers patients accurately and collects required signatures.
• Verifies insurance coverage and explains billing basics.
• Counsels self-pay patients on costs and payment options.
• Notifies departments of patient arrivals and coordinates with staff.
• Maintains patient records with confidentiality and compliance.
• Operates multi-line phones and supports emergency procedures.

Conoscenze

Interpersonal communication

Electronic registration systems

Insurance verification

Confidentiality

Attention to detail

Multitasking

Descrizione del lavoro

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

This is not a hybrid or remote position. This part-time role has a 100% onsite work schedule.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.