Admitting Clerk

Tennova Healthcare- Turkey Creek Medical Center; Knoxville (TN); On-site; USD 19,000 - 28,000; Part time

Job summary

Tennova Healthcare- Turkey Creek Medical Center is seeking an Admitting Clerk to efficiently admit and register patients, verify insurance, and provide financial counseling with a strong focus on customer service. The role is part-time and onsite, aligning with the facility's policies and regulatory requirements.

The position emphasizes accurate documentation, clear communication, and adherence to procedures while supporting patient safety and timely service within a busy hospital environment.

Qualifications

• 0–2 years admissions, customer service and/or public relations experience required.
• 1–2 years experience in a healthcare setting preferred.
• Strong interpersonal and communication skills to interact effectively with patients, families, and staff.

Responsibilities

• Registers patients accurately in the registration system and obtains consent signatures.
• Verifies insurance coverage and codes for billing.
• Explains legal and financial documents (ABNs) to patients and families as required.
• Counsels self-pay patients on costs, payment options, and available resources.
• Secures and logs patient valuables upon admission.
• Places identification armbands on patients for identification and safety.
• Reads physician orders to determine appropriate registration steps.
• Alerts departments or physicians of arrivals and follows up on delays.
• Assists with bed assignments for inpatients and coordinates with nursing staff.
• Operates a multi-line telephone system and relays messages promptly.
• Supports facility emergency plans and maintains compliance with policies.

Job description

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Job Description

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

This is not a hybrid or remote position. This part-time role has a 100% onsite work schedule.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills And Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.