Admitting Clerk

Turkey Creek Medical Center; Knoxville (TN); On-site; USD 21,000 - 29,000; Part time

Job summary

Turkey Creek Medical Center is seeking an Admitting Clerk to streamline patient admissions and registration, ensuring accurate documentation and insurance verification. The role emphasizes high-quality customer service, confidentiality, and compliance with hospital policies.

This is a part-time, 100% onsite position in Knoxville, TN, requiring excellent communication and multitasking skills to handle a fast-paced admissions workflow and coordinate with nursing and billing staff.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required.
• 1-2 years of experience in a healthcare setting preferred.

Responsibilities

• Register patients accurately in registration system and obtain signatures.
• Verify insurance coverage and identify plan codes for correct billing.
• Explain ABNs and financial documents to patients and families as required.
• Counsel self-pay patients on costs, payment options, and resources.
• Secure and log patient valuables for safekeeping.
• Place patient identification armbands for accurate care continuity.
• Read physician orders to determine registration steps and entry into system.
• Notify departments of patient arrivals and follow up on delays.
• Assist with bed assignments for inpatients with nursing supervision.
• Operate a multi-line phone system and relay messages promptly.
• Support emergency codes and facility plans as required.
• Maintain regular attendance and comply with policies and standards.

Skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Attention to detail

Confidentiality

Tools

EMR systems

Job description

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

This is not a hybrid or remote position. This part-time role has a 100% onsite work schedule.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.