Admitting Clerk

North Knoxville Medical Center; Powell (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

North Knoxville Medical Center in Powell, TN seeks an Admitting Clerk to facilitate efficient patient admission and registration, ensuring accurate documentation, insurance verification, and financial counseling.

You will greet patients, verify benefits, explain ABNs, counsel on costs and payment options, log valuables, apply armbands, process orders, coordinate with departments, and support emergency procedures while maintaining compliance and strong customer service.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required.
• 1-2 years of experience in a healthcare setting preferred.

Responsibilities

• Registers patients accurately in the registration system and obtains signatures on consent and authorization forms.
• Verifies insurance coverage and identifies plan codes to ensure accurate billing and prompt payment.
• Reviews and explains ABNs and other legal/financial documents to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available resources.
• Secures and logs patient valuables upon admission and applies identification armbands.
• Reads physician orders to determine registration processes and ensures accurate order entry for ancillary departments.
• Notifies departments or physicians of patient arrivals and follows up on delays.
• Assists with bed assignments for inpatients and coordinates with nursing supervisors.
• Operates a multi-line telephone system and relays messages promptly.
• Supports emergency codes and facility emergency plans as required.
• Performs other duties as assigned and maintains regular attendance.
• Complies with all policies and standards.

Skills

Interpersonal communication

Customer service

Multitasking

Attention to detail

Tools

Electronic registration systems

Order entry systems

Insurance verification tools

Job description

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.