Admitting Clerk

Tennova Healthcare- North Knoxville Medical Center; Knoxville (TN); On-site; USD 19,000 - 28,000; Part time

Job summary

Tennova Healthcare- North Knoxville Medical Center is seeking an Admitting Clerk to facilitate patient admissions and registrations with accuracy and friendly service. The role emphasizes insurance verification, financial counseling, and compliance with facility policies.

This part-time, 100% onsite position requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced hospital environment.

Qualifications

• 0-2 years of admissions or public relations experience.
• 1-2 years in a healthcare setting preferred.

Responsibilities

• Registers patients efficiently and accurately, entering required information into the registration system.
• Verifies insurance coverage and billing information.
• Explains financial documents (ABNs) to patients and families as required.
• Counsels self-pay patients on costs and payment options.
• Maintains patient confidentiality and safety standards.
• Operates a multi-line telephone system and relays messages promptly.
• Notifies departments or physicians of patient arrivals and coordinates with nursing staff.
• Assists with bed assignments and order-entry accuracy for admissions and related services.
• Maintains compliance with policies and regulations and ensures attendance.
• Performs other duties as assigned.

Skills

Interpersonal skills

Customer service

Multitasking

Attention to detail

Confidentiality

Tools

Registration systems

Insurance software

Job description

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

This is not a hybrid or remote position. This part-time role has a 100% onsite work schedule.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills And Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.