Admissions Team Lead: Patient Flow & People Leader

Cedars-Sinai; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Cedars-Sinai Medical Center in Los Angeles is seeking an Admission Team Lead to oversee daily admissions operations, coordinate patient flow, and drive data quality. You will coach the team, adjust schedules, and ensure efficient cash collection while maintaining high service standards.

The role requires leadership experience, healthcare familiarity in patient access, and a commitment to Cedars-Sinai policies.

Qualifications

• High School Diploma/GED required; Bachelor's Degree in Hospital Administration or equivalent preferred.
• Four years of healthcare experience in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle roles (Cedars-Sinai preferred).
• CHAA certification preferred upon hire.
• Previous leadership experience strongly desired.

Responsibilities

• Facilitates admissions team workflow by coaching, answering questions, providing guidance, troubleshooting, and leading by example.
• Assists the supervisor in preparing and posting team work schedules and covers staffing needs, including weekends.
• Evaluates performance and provides feedback, ensuring policy compliance and guiding disciplinary actions as needed.
• Orients and trains new hires; identifies development opportunities and coordinates growth.
• Supports budget compliance by monitoring staffing levels and overtime usage.
• Participates in quality control of demographic and financial data; verifies benefits and insurance documentation.
• Collects data to support performance indicators and quality reporting.
• Updates registration systems to ensure proper billing and collection.
• Monitors patient wait times and registration efficiency against standards.
• Investigates and follows up on customer complaints; acts as liaison with other units.
• Leads the team, assigns tasks, and ensures deadlines and quality standards are met.
• Supervises daily work of staff and maintains accountability for task completion.

Education

High School Diploma/GED

Bachelor's Degree in Hospital Administration

CHAA certification

Job description

Job Description

Grow your career at Cedars-Sinai!

Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report’s “Best Hospitals 2025-2026” rankings. At Cedars-Sinai, we take pride in hiring the best, most hard-working employees. Our dedicated doctors, nurses and staff reflect the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing in this role?

The Admission Team Lead monitors and coordinates the daily operations of assigned unit. Coordinates patient flow and adjusts work assignments to minimize patient wait times. Ensures registrations are worked according to established policies and procedures to meet data quality goals, comply with department procedures and policies, optimize point of service cash collections and cash flow, and provide efficient and appropriate utilization of resources. Acts as a resource for team members by assisting with coaching, training orientation of new hires, professional development, compliance with department and CSMC policies & procedures, performance feedback and evaluations, change management, and cost containment efforts. Responsible for the integrity of the registration process to positively impact the financial and customer service goals of the admissions department. Understands and supports the goals and objectives of the leadership team.

Primary Duties and Team Lead Responsibilities

• Facilitates the admissions team workflow by coaching, answering questions, providing guidance, troubleshooting, and leading by example. Cross-trained within all areas of the assigned unit.
• Assists the supervisor in preparing and posting team work schedules. Assists with a staffing need to cover sick calls and other department needs. Works extended schedule and cover weekends to meet the needs of the department 24/7.
• Evaluates individual and team performance and assists the manager and supervisor by providing feedback regarding counseling and disciplinary action and ensuring compliance with the department’s time & attendance policy. Recommends action as to hiring, transfers, promotions, overtime, and other administrative actions related to staff.
• Assists with orientation and unit training for new hires. Coaches staff and identifies training needs. Identifies staff ready for additional development/ training opportunities and works with supervisors to provide opportunities to meet staff needs.
• Assists with budget compliance by staying within approved staffing levels, monitoring the use of overtime, and ensuring compliance with the department’s time and attendance policy.
• Assists with quality control activities to be certain demographic and financial information is accurate, benefits are verified and insurance coverage is accurately documented. Provides appropriate feedback and assistance to staff.
• Collects data to support performance indicators and quality assurance reporting. Monitors management and quality reports.
• Updates the registration system to ensure proper billing and collection can occur.
• Monitors patient wait and registration times to ensure patient waits are within standards.
• Assists managers, supervisors, and peers to identify and meet customer needs. Assists with investigation and follow-up regarding customer complaints.
• Serves as liaison with other units in the department.
• Serves as a team lead to include overseeing the work of others, assigning or allocating work to team, and ensuring tasks are completed according to deadlines and quality standards.
• Supervises the day-to-day work of employees, assigns work, ensures task completion and deadlines are met.

Qualifications

Education, Experience, License/Certification Requirements

• High School Diploma/GED required. Bachelor's Degree in Hospital Administration or equivalent preferred.
• Four (4) years of healthcare experience working in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle related roles, preferably with the department of Cedars-Sinai health system required.
• Certified Healthcare Access Associate (CHAA) certification preferred upon hire.
• Previous leadership experience strongly desired.

Tentative Work Shift Schedule: Day Shift. Rotating schedule, including weekends & holidays.