Patient Access Supervisor (Outpatient)

Cedars-Sinai; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Cedars-Sinai in Los Angeles is seeking a Patient Access Service Supervisor to plan, organize and supervise daily operations for patient access services. You will partner with medical staff and department leaders to ensure smooth workflows and excellent patient care.

Responsibilities include staffing coordination, payroll oversight, training, performance management and quality reporting. A lead/supervisory background in patient access and outpatient settings is required or preferred.

Qualifications

• Requires high school diploma or GED; Bachelor's degree preferred in business, finance, healthcare administration or related field.
• Minimum 4 years in Patient Access, Registration, Financial Clearance, Scheduling or Revenue Cycle roles; supervisory experience required.
• Outpatient experience preferred.

Responsibilities

• Plan, organize and supervise daily operations for assigned Patient Access areas.
• Coordinate staffing and scheduling to meet department needs and budgets.
• Supervise clerical staff, recruit, train, and manage performance.
• Monitor quality, data integrity and KPIs; implement process improvements.
• Manage HR and payroll functions within the department; resolve issues with HR/payroll as needed.
• Collaborate with Cedars-Sinai teams to resolve workflow issues and improve service levels.
• Lead staff meetings and communicate policies, procedures and changes.

Skills

Healthcare experience

Supervisory experience

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

SDAN system

Job description

Job Description

Align yourself with an organization that has a reputation for excellence! Cedars Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year. This annual award recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We provide an outstanding benefits package that includes paid time off, health care and a 403(b). Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.

What you will be doing in this role:

The Patient Access Service Supervisor is responsible for the daily planning, organizing and supervising of the operations for assigned areas, in order to meet the needs of all customers and support Medical Center philosophies. The Supervisor assumes fiscal responsibility through participating in unit budget preparations, serves as liaison with medical staff and other personnel, promotes maximum growth and development of each employee, participates in strategic planning, both long and short terms and assures patient advocacy. The Supervisor is accountable to the Patient Access Manager or Director. The Supervisor guides staff in meeting customer's needs consistent with the Medical Center's philosophy, mission, vision and strategic plan. The Supervisor is responsible for contributing to the overall achievement of Patient Services goals.

• Contributes and collaborates with team members to develop and maintain effective and efficient workflows, job aids, policy and procedures as they relate to Scheduling, Referrals, Financial Clearance, Registration, and Revenue Cycle processes
• Monitors, coordinates, and supervises the daily operations and staffing schedule of assigned unit(s) to provide appropriate resources to meet department needs and projects. Adjust staff schedules accordingly.
• Supervises clerical and administrative support staff. Interviews and recommends the hire of new staff. Trains staff and conducts in-services, evaluates performance, recommends merit increases, counsels and effectively administers constructive corrective discipline and recommends termination when appropriate. Maintains accurate and complete documentation in employee’s personnel file.
• Evaluate operational and quality needs and implementing training and workflow enhancements to gain efficiencies, improve customer service and ensure high levels of data integrity and quality standards.
• Administers and coordinates human resources and payroll functions for the department. Intervenes and resolves personnel and payroll issues, collaborating with Human Resources and Payroll as necessary. May manage the SDAN system for the department.
• Responsible for performing quality measures, monitoring of reports and monthly statements. Develop quality monitors to ensure department goals are being met. Implementing appropriate measures to monitor and track quality, productivity, and improvements. Responsible for monthly reporting of Key Performance Indicators.
• Functions as a positive, creative and effective leader, actively participating in performance improvement activities and consulting in implementation of education programs
• Ensures compliance with all federal, state and municipal laws, regulations and ordinances for assigned areas. Maintains staff compliance with Medical Center policies, procedures and protocols.
• Recognizes the worth of our human resources and uses them effectively. Maintains positive work climate, ensures appropriate staff education, promotes environment that fosters self-directed staff, assists employees to develop and contribute to the organization and applies human resource policies fairly and consistently
• Assumes fiscal responsibility for the unit including assisting with unit budget preparation, labor and supply cost management and revenue enhancement
• Ensures ongoing staff compliance with established Medical Center and department protocols
• Collaborates with departments and entities within and outside Cedars-Sinai Health System in resolving workflow issues and processes flows.
• Reviews, monitors and reports overall productivity and service quality indicator
• Holds regular staff meetings, communicate information, new policies, practices and procedures, follows up on questions or concerns raised at staff meetings.

Qualifications

Requirements:

• High School Diploma/GED required. Bachelor's degree in business administration, finance, accounting, healthcare administration, or another relevant major preferred.
• A minimum of 4 years of healthcare experience working in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle related roles, preferably within the department or Cedars-Sinai health system, required.
• A minimum of 1 year of Lead or Supervisory experience required.
• Outpatient experience preferred.

Why work here?

Beyond outstanding employee benefits (including health, vision, dental and life and insurance) we take pride in hiring the best employees. Our accomplished and compassionate staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation.