Admissions Team Lead - ED & LD Registration and Operations - Full-Time, On-Site, 10-Hour Day Shift

Cedars-Sinai Medical Center; Los Angeles (CA); On-site; USD 90,000 - 115,000; Full time

Job summary

Cedars-Sinai Medical Center in Los Angeles is seeking an Admissions Team Lead for ED & LD Registration and Operations on a full-time, on-site 10-hour day shift. You will supervise daily admissions workflows, coordinate patient flow, and ensure registrations meet data quality and billing standards.

You will coach and train staff, manage scheduling, monitor performance, and collaborate with other units to improve service levels and cash collection.

Qualifications

• High School Diploma or GED required; Bachelor's Degree preferred.
• Four years of healthcare experience in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle roles.
• Certified Healthcare Access Associate (CHAA) preferred upon hire.

Responsibilities

• Facilitates admissions team workflow by coaching, guiding, troubleshooting and leading by example.
• Assists with staffing, scheduling, and weekend coverage to meet department needs.
• Monitors performance and provides feedback; ensures compliance with attendance policies.
• Coaches staff, conducts orientation and identifies training needs for development.
• Manages budget compliance, overtime, and staffing levels within approved limits.
• Ensures accurate demographic and financial information and proper billing.
• Collects data for performance indicators and quality assurance reports.
• Updates registration systems to ensure proper billing and cash collection.
• Acts as liaison with other units and oversees team tasks to meet deadlines.

Skills

Leadership

Education

High School Diploma/GED

Bachelor's Degree in Hospital Administration or equivalent

Job description

Admissions Team Lead - ED & LD Registration and Operations - Full-Time, On-Site, 10-Hour Day Shift

The Admission Team Lead monitors and coordinates the daily operations of assigned unit. Coordinates patient flow and adjusts work assignments to minimize patient wait times. Ensures registrations are worked according to established policies and procedures to meet data quality goals, comply with department procedures and policies, optimize point of service cash collections and cash flow, and provide efficient and appropriate utilization of resources. Acts as a resource for team members by assisting with coaching, training orientation of new hires, professional development, compliance with department and CSMC policies & procedures, performance feedback and evaluations, change management, and cost containment efforts. Responsible for the integrity of the registration process to positively impact the financial and customer service goals of the admissions department. Understands and supports the goals and objectives of the leadership team.

Primary Duties and Team Lead Responsibilities

• Facilitates the admissions team workflow by coaching, answering questions, providing guidance, troubleshooting, and leading by example. Cross-trained within all areas of the assigned unit.
• Assists the supervisor in preparing and posting team work schedules. Assists with a staffing need to cover sick calls and other department needs. Works extended schedule and cover weekends to meet the needs of the department 24/7.
• Evaluates individual and team performance and assists the manager and supervisor by providing feedback regarding counseling and disciplinary action and ensuring compliance with the department’s time & attendance policy. Recommends action as to hiring, transfers, promotions, overtime, and other administrative actions related to staff.
• Assists with orientation and unit training for new hires. Coaches staff and identifies training needs. Identifies staff ready for additional development/ training opportunities and works with supervisors to provide opportunities to meet staff needs.
• Assists with budget compliance by staying within approved staffing levels, monitoring the use of overtime, and ensuring compliance with the department’s time and attendance policy.
• Assists with quality control activities to be certain demographic and financial information is accurate, benefits are verified and insurance coverage is accurately documented. Provides appropriate feedback and assistance to staff.
• Collects data to support performance indicators and quality assurance reporting. Monitors management and quality reports.
• Updates the registration system to ensure proper billing and collection can occur.
• Monitors patient wait and registration times to ensure patient waits are within standards.
• Assists managers, supervisors, and peers to identify and meet customer needs. Assists with investigation and follow-up regarding customer complaints.
• Serves as liaison with other units in the department.
• Serves as a team lead to include overseeing the work of others, assigning or allocating work to team, and ensuring tasks are completed according to deadlines and quality standards.
• Supervises the day-to-day work of employees, assigns work, ensures task completion and deadlines are met.

Qualifications

Education, Experience, License/Certification Requirements

• High School Diploma/GED required. Bachelor's Degree in Hospital Administration or equivalent preferred.
• Four (4) years of healthcare experience working in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle related roles, preferably with the department of Cedars-Sinai health system required.
• Certified Healthcare Access Associate (CHAA) certification preferred upon hire.
• Previous leadership experience strongly desired.

About Us

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

About the Team

Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 915 licensed beds, 2,993 physicians, 4,700+ nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.

Job Info

• Job Identification 15796
• Legal Employer Cedars-Sinai Medical Center
• Department CSMC 8560008 CSRC ED LD Reg and Ops
• Job Category Administrative
• Job Function Admissions/Registration
• Locations 8700 Beverly Blvd, Los Angeles, CA, 90048, US