Admissions Team Lead - Central Authorization - Full-Time, Hybrid Eligible, Days

Cedars-Sinai; Los Angeles (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Cedars-Sinai Medical Center in Los Angeles seeks an Admissions Team Lead to oversee daily operations of the unit, optimize patient flow, and ensure registration accuracy for billing and data quality. The role acts as a resource for coaching, training, and policy compliance across shifts in a hybrid environment after on-site training.

The candidate will supervise scheduling, performance feedback, and staffing while maintaining 24/7 readiness, improving patient experience and departmental

Qualifications

• High School Diploma/GED required; Bachelor's Degree in Hospital Administration or equivalent preferred.
• Four (4) years of Healthcare experience in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle roles; preferably with Cedars-Sinai health system.
• Certified Healthcare Access Associate (CHAA) certification preferred upon hire.
• Advanced knowledge of medical terminology, problem solving, conflict resolution and critical thinking; able to multi-task in fast-paced environment.
• Strong presentation skills, self-discipline, team orientation and cross-boundary collaboration.

Responsibilities

• Facilitates admissions team workflow by coaching, answering questions and guiding team; cross-trained in unit areas.
• Preps and posts team work schedules; covers sick calls and department needs; 24/7 coverage.
• Evaluates performance and provides feedback; enforces attendance policy; supports hiring, transfers and promotions.
• Supports orientation and training for new hires; identifies training needs and development opportunities.
• Monitors budget by staying within staffing levels and controlling overtime; adheres to attendance policy.
• Ensures accuracy of demographic and financial information; verifies benefits and insurance coverage.
• Collects data to support performance indicators and quality reports; monitors relevant metrics.
• Updates registration system to ensure proper billing and collection.
• Monitors patient wait times and registration times against standards.
• Assists with customer issue investigations and resolutions; liaises with other units.
• Supervises day-to-day work, assigns tasks and ensures deadlines and quality standards.

Skills

Coaching

Staffing

Training

Customer service

Healthcare

Problem solving

Communication

Education

High School Diploma

Bachelor's Degree in Hospital Administration

CHAA certification

Job description

Job Description

**This position is hybrid eligible after successful completion of on-site training.**

Grow your career at Cedars-Sinai!

Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report’s “Best Hospitals 2024-2025” rankings. At Cedars-Sinai, we take pride in hiring the best, most hard-working employees. Our dedicated doctors, nurses and staff reflect the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing in this role?

The Admission Team Lead monitors and coordinates the daily operations of assigned unit. Coordinates patient flow and adjusts work assignments to minimize patient wait times. Ensures registrations are worked according to established policies and procedures to meet data quality goals, comply with department procedures and policies, optimize point of service cash collections and cash flow, and provide efficient and appropriate utilization of resources. Acts as a resource for team members by assisting with coaching, training orientation of new hires, professional development, compliance with department and CSMC policies & procedures, performance feedback and evaluations, change management, and cost containment efforts. Responsible for the integrity of the registration process to positively impact the financial and customer service goals of the admissions department. Understands and supports the goals and objectives of the leadership team.

Primary Duties and Team Lead Responsibilities

• Facilitates the admissions team workflow by coaching, answering questions, providing guidance, troubleshooting, and leading by example. Cross-trained within all areas of the assigned unit.
• Assists the supervisor in preparing and posting team work schedules. Assists with a staffing need to cover sick calls and other department needs. Works extended schedule and cover weekends to meet the needs of the department 24/7.
• Evaluates individual and team performance and assists the manager and supervisor by providing feedback regarding counseling and disciplinary action and ensuring compliance with the department’s time & attendance policy. Recommends action as to hiring, transfers, promotions, overtime, and other administrative actions related to staff.
• Assists with orientation and unit training for new hires. Coaches staff and identifies training needs. Identifies staff ready for additional development/ training opportunities and works with supervisors to provide opportunities to meet staff needs.
• Assists with budget compliance by staying within approved staffing levels, monitoring the use of overtime, and ensuring compliance with the department’s time and attendance policy.
• Assists with quality control activities to be certain demographic and financial information is accurate, benefits are verified and insurance coverage is accurately documented. Provides appropriate feedback and assistance to staff.
• Collects data to support performance indicators and quality assurance reporting. Monitors management and quality reports.
• Updates the registration system to ensure proper billing and collection can occur.
• Monitors patient wait and registration times to ensure patient waits are within standards.
• Assists managers, supervisors, and peers to identify and meet customer needs. Assists with investigation and follow-up regarding customer complaints.
• Serves as liaison with other units in the department.
• Serves as a team lead to include overseeing the work of others, assigning or allocating work to team, and ensuring tasks are completed according to deadlines and quality standards.
• Supervises the day-to-day work of employees, assigns work, ensures task completion and deadlines are met.

Qualifications

Education, Experience, License/Certification Requirements

• High School Diploma/GED required. Bachelor's Degree in Hospital Administration or equivalent preferred.
• Four (4) years of Healthcare experience working in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle related roles, preferably with the department of Cedars-Sinai health system required.
• Certified Healthcare Access Associate (CHAA) certification preferred upon hire.
• Advanced knowledge of medical terminology, problem solving, conflict resolution and critical thinking skills. Must be able to work independently, multi-task and work in a fast paced environment with conflicting demands on time and attention.
• Advanced experience with presentation skills, self-discipline, team orientation including experience working across boundaries and implementing strategies for team success.

Tentative Work Shift Schedule: Monday - Friday 8:30am - 5:00pm.

**This position is hybrid eligible after successful completion of on-site training.**