Assistant Director of Operations

University of North Carolina Charlotte; Charlotte (NC); Hybrid; USD 50,000 - 55,000; Full time

Job summary

University of North Carolina Charlotte's Undergraduate Admissions Office seeks an Assistant Director of Operations to lead application processing, credential evaluation, and workflow management, reporting to the Associate Director of Operations.

It supervises a team of three Academic Credential Evaluators and partners with Enrollment Management, Registrar, IT, Institutional Research and academic colleges to ensure timely, accurate admissions decisions and data integrity, while advancing process

Qualifications

• Bachelor's degree from an accredited institution; three years of progressively responsible experience in admissions operations, credential evaluation, enrollment management, or a related higher education function.
• Master's degree in Higher Education, Business Administration, Public Administration, or a related field, or 3 years of relevant experience.
• Experience with large public university admissions operations.
• Familiarity with domestic and international credential evaluation practices.
• Experience using systems such as Banner, Slate, PeopleSoft, or similar enterprise platforms.
• Knowledge of FERPA and higher education compliance standards.
• Demonstrated ability to implement process improvements and operational efficiencies.

Responsibilities

• Supervise, train, mentor, and evaluate a team of three Academic Credential Evaluators.
• Oversee the review and evaluation of domestic and/or international academic credentials for undergraduate admission.
• Assist in maintaining data integrity within the student information system and admissions CRM platforms.
• Analyze operational processes and recommend improvements to increase efficiency, accuracy, and service delivery.
• Ensure adherence to university, state, federal, and accreditation regulations related to admissions processing and student records.
• Partner with campus stakeholders, including Enrollment Management, Registrar, Information Technology, Institutional Research, and academic colleges to support admissions operations.
• Occasional evening or weekend work during peak admissions periods; hybrid work eligibility may be available.

Job description

Position Details

Position Number: 001018

Vacancy Open to: All Candidates

Working Title: Assistant Director of Operations

Position Designation: EHRA Non-Faculty

Employment Type: Permanent - Full-time

Months per Year: 12

Work Schedule: Monday - Friday, 8:00 am - 5:00 pm. Nights and weekends are required occasionally.

Hours per week: 40

FLSA Status: Exempt

Division: Academic Affairs

Department: Enrollment Management (Adm)

Work Location: Gage Undergraduate Admissions Center

Salary Range: $50,000 - $55,482

Primary Purpose of Department

The mission of the Undergraduate Admissions Office is to meet the established University enrollment goals by recruiting undergraduate applicants. Our goal is to recruit applicants who can contribute to and profit from the University in academic programs and activities; assist prospects and applicants in realizing their academic ambitions through counseling; accurately and efficiently review academic credentials and notify applicants of decisions; and provide the University community with data necessary for advising and enrollment planning.

Our mission statement is "to provide quality service, promote quality service, promote educational opportunities and facilitate enrollment at the University". We value our position as the first contact a prospective student or the general public may have with the University. Providing timely and accurate information and effectively monitoring the admissions process is critical to the successful recruitment of qualified students. Functionally, the office staff works closely with the faculty and support units on campus and with high school counselors, parents, and community college counselors off-campus

Primary Purpose of Position

The Assistant Director of Operations provides leadership and oversight for operational functions within the Office of Undergraduate Admissions, with a primary focus on application processing, academic credential evaluation, and workflow management. Reporting to the Associate Director of Operations, this position supervises a team of three Academic Credential Evaluators and ensures timely, accurate, and efficient review of undergraduate applications in support of institutional enrollment goals.

The Assistant Director plays a key role in maintaining operational excellence, improving business processes, ensuring compliance with university and state policies, and supporting a student-centered admissions experience.

Summary of Position Responsibilities

• Supervise, train, mentor, and evaluate a team of three Academic Credential Evaluators.
• Oversee the review and evaluation of domestic and/or international academic credentials for undergraduate admission.
• Assist in maintaining data integrity within the student information system and admissions CRM platforms.
• Analyze operational processes and recommend improvements to increase efficiency, accuracy, and service delivery.
• Ensure adherence to university, state, federal, and accreditation regulations related to admissions processing and student records.
• Partner with campus stakeholders, including Enrollment Management, Registrar, Information Technology, Institutional Research, and academic colleges to support admissions operations.
• Other Information about this role:
  • Standard office environment with extended periods of computer use.
  • Occasional evening or weekend work during peak admissions periods.
  • Hybrid work eligibility may be available based on departmental needs and university policy.

Minimum Education/Experience

Bachelor's degree from an accredited institution. Three years of progressively responsible experience in admissions operations, credential evaluation, enrollment management, or a related higher education function.

Preferred Education, Knowledge, Skills and Experience

• Master's degree in Higher Education, Business Administration, Public Administration, or a related field, or 3 years of relevant experience
• Strong leadership and staff management capabilities.
• Experience with large public university admissions operations.
• Familiarity with domestic and international credential evaluation practices.
• Experience using systems such as Banner, Slate, PeopleSoft, or similar enterprise platforms.
• Knowledge of FERPA and higher education compliance standards.
• Demonstrated ability to implement process improvements and operational efficiencies.

Posting Dates

Posting Open Date: 09/21/2026

Posting Close Date: 10/05/2026

Open Until Filled: No

Proposed Hire Date: 10/26/2026