Admissions Support Center Specialist I

NCSSS LLC; Mesa (AZ); Hybrid; USD 51,119,000 - 61,320,000; Full time

Benefits offered by this job

ESOP - Employee Stock Ownership Plan

Healthcare: Medical, Dental, Vision

Retirement: 401(k) + HSA / FSA

Paid Time Off and holidays

Job summary

NCSSS LLC is recruiting an Admissions Support Center Specialist to act as the friendly voice guiding prospective students and families toward their educational goals. The role emphasizes empathetic listening, appointment setting, and barrier removal to support future healthcare professionals.

Responsibilities include engaging leads, providing program information, maintaining calendars, and accurate lead tracking within the CRM system. The position is on-site in Mesa, AZ with a full-time schedule.

Qualifications

• Minimum of two years in call center, administrative, or customer service roles.
• Excellent verbal and written communication with a patient, customer-focused approach.
• Equivalent combination of training, education, or experience will be considered.

Responsibilities

• Answer incoming calls and place outbound calls to engage prospective students and families.
• Provide accurate information on programs, policies, and admissions; reschedule appointments as needed.
• Maintain campus admissions calendars and input new leads into the CRM system; track interactions.

Skills

Call center experience

Excellent communication

Empathy

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

CRM system

Job description

Admissions Support Center Specialist (Full-Time)

Location: On-Site | Corporate Admissions Support Center – Mesa, AZ

Schedule: Full-Time, 40 hours per week. Our Support Center operates extended hours seven days a week; specialists work a set weekly schedule that includes evening coverage and about two weekend shifts per month. Specific shift times are assigned based on business needs.

Department: Support Center / Admissions

Compensation: $17.84 – $21.40 per hour

Position Summary

Are you a great listener with a passion for helping others? Do you thrive in a dynamic, customer-focused environment? Look no further! We’re excited to announce an opportunity for a Admissions Support Center Specialist!

In this role, you will be the friendly voice on the other end of the line, connecting with prospective students and their families to guide them toward their educational goals. If you can combine empathetic customer service with active listening to help set appointments and remove barriers for future healthcare professionals, this is the role for you.

Key Responsibilities

Student Engagement & Communication:

• Connect with Compassion: Answer incoming calls and place outgoing calls to engage with prospective students and their families, using an empathetic approach to answer questions and schedule appointments to meet with an Admissions Representative.
• Be the Voice: Provide accurate, supportive solutions regarding school programs, policies, and admissions processes; reschedule appointments as necessary to keep students on track.
• Outreach & Follow-Up: Contact no-shows to encourage rescheduling; distribute and mail program information or bulk mailings to prospective applicants.

Systems & Calendar Management:

• Calendar Accuracy: Maintain campus admissions calendars to ensure seamless appointment scheduling for campus teams.
• Lead Tracking: Add new leads into the student contact management system; maintain meticulous computer records of all calls, inquiries, and interactions.
• Reporting & Collaboration: Review weekly and monthly reports for leads, appointments, interviews, and enrollments; collaborate with call center peers to continuously refine customer service standards.

Qualifications

Minimum Requirements:

• Education: High school diploma or equivalent required (Associate or Bachelor's degree preferred).
• Experience: Minimum of two (2) years of call center, administrative, or customer service experience.
• Communication Skills: Excellent verbal and written communication abilities with a patient, customer-centric phone presence.
• Equivalent Qualification: An equivalent combination of training, education, or relevant customer service experience that meets the minimum qualifications will be considered.

Preferred Qualifications:

• Prior sales, admissions, or higher education experience.
• Practical experience using a lead management system or contact management database (CRM).

Compensation & Employee-Owner Benefits

• Hiring Range: $17.84 to $21.40 per hour.
• Schedule: Full-Time (M-Th 9:30 AM - 6:00 PM with alternating Fridays and Saturdays).
• Ownership: Employee Stock Ownership Plan (ESOP)-become a direct stakeholder in our 100% employee-owned college!
• Healthcare Options: Medical (PPO & 2 HDHP options with HSA), Dental, and Vision coverage.
• Retirement & Financial: 401(k) Plan, Health Savings Account (HSA), Flexible Spending Account (FSA), and company-paid Basic Life Insurance.
• Income Protection: Short-term and Long-term Disability coverage.
• Work-Life & Growth: Paid Time Off (PTO), Paid Holiday Pay, Employee Assistance Program (EAP), Tuition Reimbursement, and Health & Wellness rewards.