Admissions Specialist I - PRN

Texas Health Resources; Arlington (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401k

Employee Assistance Program (EAP)

Discount Programs

Delivery of high-quality patient care

Job summary

Texas Health Arlington Memorial in Arlington, TX is seeking an Admissions Specialist I to warmly welcome patients, gather demographic information and verify insurance and benefits. This PRN role supports accurate registration and effective front-desk coordination in a busy hospital setting.

This position requires strong customer service, data entry, and healthcare terminology skills, with Epic and MS Office proficiency; outpatient scheduling experience is preferred.

Qualifications

• High school diploma or equivalent required.
• 1 year customer service experience required.
• 2 years healthcare/office experience preferred.
• Experience with outpatient scheduling, patient registration, and insurance verification preferred.
• CHAA or CPI training preferred.

Responsibilities

• Welcome patients and families, setting a calm tone for the visit.
• Gather demographic information and ensure EHR integrity.
• Identify network coverage and obtain/verify benefits and pre-certification.
• Educate on forms and ensure consents are signed where applicable.
• Discuss financial obligations and prepare estimates for co-payments and balances.
• Ensure required payor elements are completed and compliance checked.
• Maintain Epic work queue and productivity dashboards.
• Communicate about insurance plans and potential out-of-network implications.

Skills

Empathy

Customer service

Data entry

Interpersonal skills

Communication

Phone etiquette

Attention to detail

Multitasking

Education

High School Diploma

Tools

Epic

Microsoft Office

Job description

26009577

Admissions Specialist I

Bring your passion to Texas Health So We Are Better + Together

Work Location:

Texas Health Arlington Memorial, 800 West Randol Mill Rd., Arlington, TX 76012

Work Hours:

PRN (as needed) Rotating Shifts in Main Admissions between 5:00am to 6:00pm Monday – Friday, 8:00am to 3:00pm on Saturdays

Admissions Department Highlights

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

Qualifications

Here’s What You Need:

Education

• High School Diploma or Equivalent is required.

Experience

• 1 Year Relevant Customer Service experience required.
• 2 Years Professional office/healthcare experience preferred.
• Experience in outpatient scheduling, patient registration, and insurance verification preferred.

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate Upon Hire preferred.
• CPI - Crisis Prevention Intervention Training maintained annually 90 days required.

Skills

• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs.
• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.

What You Will Do

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.
• Ensures all payor and government required elements are completed correctly, particularly the MSPQ, Important Message from Medicare (IMM) and medical necessity checking (ABN and Letter of Non-Coverage).
• As a highly reliable organization stays up to date and complies with all applicable regulations with the operating systems, entity and system policies and procedures.
• Maintains customer service and/or productivity guidelines set forth by applicable leadership.
• Engaged and willing partner who mentors peers, exhibits flexibility, and adapts easily to change.
• Participates in staff meetings, process improvement, special projects and completes other duties as assigned.
• Maintains daily Epic work queue and personal Employee Scorecard Dashboard.
• Team member is responsible for maintaining awareness and accuracy of THR contracted insurance plans; as well the ability to communicate with patients/and families alerting patients of Out of Network and advise of potential financial implications, such as non-coverage.

Additional Perks Of Being a Texas Health PRN Employee

• Benefits include 401k, Employee Assistance Program (EAP), Discount Programs, as well as other benefits.
• Delivery of high-quality patient care
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Texas Health Arlington Memorial Highlights

Texas Health Arlington Memorial Hospital has a rich history in North Texas serving the local communities of Arlington, Kennedale, Pantego, Mansfield and Grand Prairie. We’re a 369-bed, acute-care, full-service hospital serving our community since 1958. Our location in central Arlington provides convenient care to people in the DFW Metroplex and surrounding areas. We specialize in comprehensive medical/surgical care, cancer care, women’s services, behavioral health, neurosciences, and emergency medicine. Plus, we’re a Level III neonatal intensive care unit, Level III Maternal Newborn care unit and a Level III Trauma Center. We’ve been recognized by the American College of Surgeons as a Comprehensive Community Cancer Center and by the National Accreditation Program for Breast Centers. Texas Health Arlington Memorial is a Joint Commission-certified Primary Stroke Center, a Chest Pain Center, and a Heart Failure Center. We’ve been recognized by the American Heart Association with a Gold Plus award for the exceptional care we provide to our stroke, heart failure and chest pain patients. We’re also a designated Magnet hospital! Our community members recently recognized us as the best emergency department in Arlington. Plus, we’re recognized by Blue Cross/Blue Shield as a Blue Distinction Center for care of our patients receiving Hip and Knee Replacement and Spine Surgery procedures. We’re a top choice in North Texas for cancer and emergency services, women’s health and much more. As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!

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