Admissions Specialist I - Nights

Socket.dev; Arlington (TX); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

401(k) with match

Paid time off

Health insurance options

Tuition reimbursement

Student loan repayment program

Job summary

Texas Health Arlington Memorial is hiring an Admissions Specialist I to join our care team. You will welcome patients, collect demographic information, verify benefits, and assist with pre-certifications in a fast-paced hospital setting.

Ideal candidates have a High School diploma, 1 year of customer service, 2 years in a healthcare/office environment, and knowledge of Epic and patient registration workflows. We value empathy, clear communication, and accuracy in every patient interaction.

Qualifications

• High School Diploma or equivalent required.
• 1 year customer service experience required.
• 2 years professional office/healthcare experience preferred.
• Experience in outpatient scheduling, patient registration, and insurance verification preferred.
• CHAA - Certified Healthcare Access Associate preferred.
• CPI - Crisis Prevention Intervention Training maintained annually; 90 days required.

Responsibilities

• Welcome patients and families on arrival, setting a calm tone for the visit.
• Gather complete demographic information to ensure accurate electronic health records.
• Identify network coverage and obtain/verify benefits and pre-certification for tests/procedures to maximize reimbursement.
• Educate patients about applicable legal, ethical, and compliance documents; obtain signed consents.
• Discuss financial obligations and prepare estimates for co-pays, self-pay deposits, and balances.
• Ensure MSPQ, IMM, ABN and Non-Coverage letters are completed correctly.
• Stay up to date with regulations and policies; maintain Epic queue and dashboards.
• Communicate changes in contracted insurance plans and potential financial implications.

Skills

Data entry

Typing

Communication skills

Empathy

Multitasking

Problem solving

Attention to detail

Professional telephone etiquette

Education

High School Diploma or Equivalent

Tools

Epic

Microsoft Office

Job description

Admissions Specialist I

Bring your passion to Texas Health So We Are Better + Together

Work Location: Texas Health Arlington Memorial, 800 West Randol Mill Rd., Arlington, TX 76012

Work Hours: Full-Time; Sunday, Monday, and Tuesday from 8:45pm to 5:15am

Admissions Department Highlights:

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

Qualifications

Here’s What You Need:

Education

• High School Diploma or Equivalent is required.

Experience

• 1 Year Relevant Customer Service experience required.
• 2 Years Professional office/healthcare experience preferred.
• Experience in outpatient scheduling, patient registration, and insurance verification preferred.

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate Upon Hire preferred.
• CPI - Crisis Prevention Intervention Training maintained annually 90 days required.

Skills

• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs.
• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.

What You Will Do:

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.
• Ensures all payor and government required elements are completed correctly, particularly the MSPQ, Important Message from Medicare (IMM) and medical necessity checking (ABN and Letter of Non-Coverage).
• As a highly reliable organization stays up to date and complies with all applicable regulations with the operating systems, entity and system policies and procedures.
• Maintains customer service and/or productivity guidelines set forth by applicable leadership.
• Engaged and willing partner who mentors peers, exhibits flexibility, and adapts easily to change.
• Participates in staff meetings, process improvement, special projects and completes other duties as assigned.
• Maintains daily Epic work queue and personal Employee Scorecard Dashboard.
• Team member is responsible for maintaining awareness and accuracy of THR contracted insurance plans; as well the ability to communicate with patients/and families alerting patients of Out of Network and advise of potential financial implications, such as non-coverage.

Additional Perks of Being a Texas Health Employee:

Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

Texas Health Arlington Memorial Highlights:

Texas Health Arlington Memorial Hospital has a rich history in North Texas serving the local communities of Arlington, Kennedale, Pantego, Mansfield and Grand Prairie. We’re a 369-bed, acute-care, full-service hospital serving our community since 1958. Our location in central Arlington provides convenient care to people in the DFW Metroplex and surrounding areas.

We specialize in comprehensive medical/surgical care, cancer care, women’s services, behavioral health, neurosciences, and emergency medicine. Plus, we’re a Level III neonatal intensive care unit, Level III Maternal Newborn care unit and a Level III Trauma Center. We’re accredited by the American College of Surgeons as a Comprehensive Community Cancer Center and by the National Accreditation Program for Breast Centers.

Texas Health Arlington Memorial is a Joint Commission-certified Primary Stroke Center, a Chest Pain Center, and a Heart Failure Center. We’ve been recognized by the American Heart Association with a Gold Plus award for the exceptional care we provide to our stroke, heart failure and chest pain patients. We’re also a designated Magnet hospital! Our community members recently recognized us as the best emergency department in Arlington. Plus, we’re recognized by Blue Cross/Blue Shield as a Blue Distinction Center for care of our patients receiving Hip and Knee Replacement and Spine Surgery procedures. We’re a top choice in North Texas for cancer and emergency services, women’s health and much more.

As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns?

Feel free to email your questions to [e-mail].