Admissions Specialist I - PRN

Socket.dev; Arlington (TX); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

401k

Employee Assistance Program (EAP)

Discount Programs

Growth opportunities

Job summary

Texas Health Arlington Memorial Hospital is seeking an Admissions Specialist I in Arlington, TX. PRN, rotating shifts between 5:00am-6:00pm on weekdays and 8:00am-3:00pm on Saturdays, serving in the main admissions area.

A compassionate team environment supports growth and quality patient care. The role requires a high school diploma, 1 year of customer service experience, and preferred healthcare office experience.

Qualifications

• High School Diploma or Equivalent is required.
• 1 Year Relevant Customer Service experience required.
• 2 Years Professional office/healthcare experience preferred.
• Experience in outpatient scheduling, patient registration, and insurance verification preferred.
• CHAA - Certified Healthcare Access Associate Upon Hire preferred.
• CPI - Crisis Prevention Intervention Training maintained annually 90 days required.

Responsibilities

• Welcome patients and their families when they arrive, setting the tone for the visit.
• Gather complete demographic information to ensure electronic health record integrity.
• Identify network coverage and obtain/validate healthcare benefits and pre-certification for tests/procedures to maximize reimbursement.
• Educate patients about legal, ethical, and compliance documents; ensure consents are signed.
• Engage with patients on financial obligations and prepare estimates for co-pays and balances.
• Ensure MSPQ, IMM, ABN and Non-Coverage checks are completed correctly.
• Stay compliant with regulations and organizational policies.
• Maintain customer service and productivity guidelines.
• Mentor peers and participate in staff meetings and special projects.
• Maintain Epic work queue and Employee Scorecard Dashboard.

Skills

Customer service

Data entry

Communication skills

Empathy

Multitasking

Education

High School Diploma or Equivalent

Tools

Epic

Microsoft Office

Insurance verification software

Job description

Admissions Specialist I

Bring your passion to Texas Health So We Are Better + Together

Work Location: Texas Health Arlington Memorial, 800 West Randol Mill Rd., Arlington, TX 76012 Work Hours: PRN (as needed) Rotating Shifts in Main Admissions between 5:00am to 6:00pm Monday – Friday, 8:00am to 3:00pm on Saturdays

Admissions Department Highlights:

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

Qualifications

Here’s What You Need:

Education

• High School Diploma or Equivalent is required.

Experience

• 1 Year Relevant Customer Service experience required.n>
• 2 Years Professional office/healthcare experience preferred.
• Experience in outpatient scheduling, patient registration, and insurance verification preferred.

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate Upon Hire preferred.
• CPI - Crisis Prevention Intervention Training maintained annually 90 days required.

Skills

• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs.
• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.

What You Will Do:

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
• To ensure a seamless visit identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.
• Ensures all payor and government required elements are completed correctly, particularly the MSPQ, Important Message from Medicare (IMM) and medical necessity checking (ABN and Letter of Non-Coverage).
• As a highly reliable organization stays up to date and complies with all applicable regulations with the operating systems, entity and system policies and procedures.
• Maintains customer service and/or productivity guidelines set forth by applicable leadership.
• Engaged and willing partner who mentors peers, exhibits flexibility, and adapts easily to change.
• Participates in staff meetings, process improvement, special projects and completes other duties as assigned.
• Maintains daily Epic work queue and personal Employee Scorecard Dashboard.
• Team member is responsible for maintaining awareness and accuracy of THR contracted insurance plans; as well the ability to communicate with patients/and families alerting patients of Out of Network and advise of potential financial implications, such as non-coverage.

Additional Perks of Being a Texas HealthPRN Employee:

• Benefits include 401k, Employee Assistance Program (EAP), Discount Programs, as well as other benefits.
• Delivery of high-quality patient care
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Texas Health Arlington Memorial Highlights:

Texas Health Arlington Memorial Hospital has a rich history in North Texas serving the local communities of Arlington, Kennedale, Pantego, Mansfield and Grand Prairie. We’re a 369-bed, acute-care, full-service hospital serving our community since 1958. Our location in central Arlington provides convenient care to people in the DFW Metroplex and surrounding areas.

We specialize in comprehensive medical/surgical care, cancer care, women’s services, behavioral health, neurosciences, and emergency medicine. Plus, we’re a Level III neonatal intensive care unit, Level III Maternal Newborn care unit and a Level III Trauma Center. We’re accredited by the American College of Surgeons as a Comprehensive Community Cancer Center and by the National Accreditation Program for Breast Centers.

Texas Health Arlington Memorial is a Joint Commission-certified Primary Stroke Center, a Chest Pain Center, and a Heart Failure Center. We’ve been recognized by the American Heart Association with a Gold Plus award for the exceptional care we provide to our stroke, heart failure and chest pain patients. We’re also a designated Magnet hospital! Our community members recently recognized us as the best emergency department in Arlington. Plus, we’re recognized by Blue Cross/Blue Shield as a Blue Distinction Center for care of our patients receiving Hip and Knee Replacement and Spine Surgery procedures. We’re a top choice in North Texas for cancer and emergency services, women’s health and much more.

As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns?

Feel free to email your questions to [e-mail].