Compassionate Admissions Specialist - Behavioral Health

Recreate Behavioral Health; Boca Raton (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Recreate Behavioral Health is seeking an Admissions Representative to serve as the first contact for patients, families, and referral sources. You will guide callers through the admissions process, answer questions, and keep CRM data accurate with professionalism and empathy.

You will handle initial screenings, coordinate with a multidisciplinary team, and maintain confidentiality per HIPAA. The role requires strong communication and organizational skills in a fast-paced mental health setting.

Qualifications

• Strong interpersonal, communication, and problem-solving skills.
• Excellent organization and attention to detail; able to manage multiple tasks at once.
• Proficient in data entry and CRM systems.
• Understanding of HIPAA and confidentiality requirements.

Responsibilities

• Guide callers through the admissions process and answer questions about the program.
• Enter accurate demographic and admissions data into the CRM; maintain lead tracking and follow-up logs.
• Build rapport with clients and coordinate with the multidisciplinary team for smooth admissions handoffs.
• Maintain patient confidentiality and report privacy concerns per policy.

Skills

Interpersonal skills

Communication

Organization

Attention to detail

Data entry

HIPAA knowledge

Team collaboration

Problem solving

Tools

CRM systems

Job description

Recreate Behavioral Health is seeking an Admissions Representative to serve as the first contact for patients, families, and referral sources. You will guide callers through the admissions process, answer questions, and keep CRM data accurate with professionalism and empathy.

You will handle initial screenings, coordinate with a multidisciplinary team, and maintain confidentiality per HIPAA. The role requires strong communication and organizational skills in a fast-paced mental health setting.