Case Manager

ChangePoint Integrated Health Centers; Show Low (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

ChangePoint Integrated Health Centers seeks a capable BHT/Case Manager to advocate for clients, help obtain entitlements, and coordinate transportation between ChangePoint and external providers. This role supports a therapeutic environment and aims to maintain productive, billable performance while ensuring quality clinical documentation.

The position requires patient engagement in treatment planning, confidentiality, and collaboration with other agencies to provide wrap services and

Qualifications

• Requires High School Diploma and 5+ years Behavioral Health experience for BHT case management level.
• Current Arizona Driver's License.
• Comply with Drug Free workplace.
• Must be at least 21 years old.
• Knowledge to define the needs of the client served.

Responsibilities

• Advocate for clients and obtain entitlements.
• Coordinate transportation between ChangePoint and service providers.
• Maintain clinical records and produce accurate documentation.
• Engage clients in development and implementation of treatment plans.
• Provide crisis services and assist with service coordination.
• Provide health promotion and pro-social activities.
• Assist clients with housing, income, health and other supportive services.

Skills

Fluent in English

Literate

Analytical problem solving

Multitasking

Accurate documentation

Team collaboration

Client advocacy

Education

High School Diploma

Job description

SPECIALPOPULATION served by Case Manager:

SMI Children/Adolescent Substance Abuse DD

LINESOF AUTHORITY:

This position is supervised by the ProgramDirector or their Designee. Unlessspecifically designated this position does not supervise other personnel. The position may require periodicparticipation in peer review activities.

POSITIONSUMMARY:

Advocate for clients, obtain entitlements, coordinate transportationbetween ChangePoint and other service providers. The BHT/Case Manager is expected to cooperateas a team member in the provision of a therapeutic environment that encourageseach customer's emotional growth. Thisposition will be expected to maintain an acceptable level of productivity asmeasured by billable hours. This positonis expected to meet all standards for clinical documentation.

PRINCIPLEDUTIES/RESPONSIBILITIES:

Adheres to personnel policies andcomply with agency requirements for ethical and professional behavior.

Provides services to clients as a casemanager.

Is responsible for all aspects of theclinical records, provides crisis services and assist with service coordinationfor the client.

Engages and includes the client in thedevelopment and implementation of the treatment plan.

Protects client confidentiality andpersonal rights.

Keeps clear, concise and accuraterecords of clinical activity according to Policy and Procedures.

Assists clients in obtainingentitlements and benefits pertaining to housing, income, health and othersupportive services, as needed

Provides recreation, leisure , andpro-social skills for clients both individually and in groups

Provides transportation as needed.

Workwith other agencies to provide wrap services including going in the home and/orschool to prevent out of home placement

Providesassertive outreach to clients who resist involvement or have difficultyaccessing services

Establishesand maintains a working relationship with personnel and referral resources.

Perform vocational screenings andevaluations

Act as a liaison between client,Department of Vocational Rehabilitation, and employer.

Provide job development and placementservices

Provide community training sitedevelopment

Coordinates and accompanies clients toPCP/Doctor appointments.

Provides health promotion groupsincluding but not limited to hygiene, exercise, and nutrition.

Mustmeet state standards for continued education.

If qualified, providesrotating on-call coverage and update tx plans

Thisposition requires positive and active support of the company, the client andthe co-worker.

Promotesquality and safety to help maintain a safe and pleasant work environment,follows safety regulations, and actively contributes towards a safe workplace.

Mustparticipate in quality management and quality improvement activities.

Performsother duties as assigned by their supervisor or designee.

PRIMARYCONTACTS:

• Frequent interaction with clients and theirsupport system, usually their family.
• Interfaceas needed with peers and other clinical team's members.
• Collaboration,as appropriate, with other community resources/referral agencies, with thecustomer's consent.

POSITIONREQUISITES:

Qualifications and Experience

Required:

• High School Diploma
• plusfive (5) years Behavioral Health Experience for BHT case management level
• CurrentArizona Driver's License.
• Complywith a Drug Free workplace.
• Must be at least 21 years old.
• Knowledge and ability to define theneeds of the client served.

ForThose Working With SMI

• 1. Knowledge ofsymptoms related to qualifying diagnosis.
• 2. Ability to identify and communicate signs ofregression and deterioration.
• 3. Knowledge of interventions to foster selfcare and ADL skill development.

ForThose Working With Children/Adolescent:

• 1. Knowledge and training in developmentstages and interface of development with childhood disorder.
• 2. Knowledgeof Behavior Management and ability to develop age-appropriate interventions.
• 3. Able to communicate at an age-appropriatelevel.

ForThose Working With Substance Abuse:

• 1. Able to identify signs and symptoms ofSubstance Abuse and Chemical
• 2. Knowledge of range of treatment fordependence including relapse, prevention, strategies and self helpgroups.
• 3. Able to provide a diagnostic impression per DSM IV criteria for Substance Abuse and Chemical Dependency.
• 4. Knowledgeof history of substance dependence and of the biopsychosocial influences and effects ofdependencies.

ForThose Working With DD:

• 1. Knowledge of symptoms related to qualifying diagnosis.
• 2. Ability to identify and communicate signs ofregression and deterioration.
• 3. Knowledge of Article 9 (customer rights) of State Requirements.
• 4. Knowledge of Customer Intervention Techniques relative to self care and

Preferred:

• CPRand First Aid certification.
• Knowledgeof entitlement process and local resources.

Skills/Abilities

Required:

• Fluentin English, both verbally and in writing.
• Literate.
• Ableto effectively employ analytical and problem-solving skills.
• Able to prioritize, handle multipletasks with customer.
• Abilityto accurately complete difficult paperwork in a timely manner producing professional documents, charting incustomers charts, and record keepingusing TJC, NARBHA and DHS standards.

Preferred:

• Experienceand training in crisis intervention.
• Familiarwith psychotropic drugs and their side effects.

WORKINGCONDITIONS:

Physical Requirements

• Ableto sit for extended periods of time.
• Able to speak clearly in ordinaryconversation and phone communications.
• Able to hear ordinary conversation andphone communications.

Emotional Capabilities

• Able to work with customers who areemotionally distressed, in crisis.
• Able to work with individuals who havebeen abused or perpetrated abuse.
• Able to work with customers who abusesubstances.

Equipment Operation

• Able to drive a vehicle.
• Ableto operate general office equipment.

Environmental Conditions

• Air conditioned and/or heated officesetting.

Accommodation(s)

Will accommodate as appropriate andreasonable.

CONFIDENTIALITYLEVEL:

Iunderstand that State and Federal Laws strictly prohibit unauthorized access,use, modification, disclosure, or destruction of confidential, sensitive orprotected health information. Penaltiesfor violation may include ChangePoint disciplinary action, includingtermination of employment, and/or criminal or civil action.