Admissions Shift Leader

Merlin; Kansas City (MO); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Merlin Magic Pass: Free entry for fans

Recognition Programs and Rewards

401(k) Program

Tuition Reimbursement Programs

Numerous Learning and AdvancementOp

Job summary

The LEGO Group is seeking an admissions leader to guide the guest experience at our parks, with Merlin Entertainments facilitating recruitment. The role typically involves a 5-day, 40-hour week, with weekend and holiday availability to keep lines moving and energy high.

You will train and motivate staff, drive upselling initiatives, and partner with supervisors to ensure a fun, safe, and welcoming environment for families while delivering memorable experiences for LEGO fans.

Qualifications

• Outgoing, positive, and confident talking to people.
• Ability to stay calm in busy situations.
• Enjoy helping and encouraging others.
• Weekend and holiday availability required.

Responsibilities

• Lead the admissions team in creating and modeling awesome first impressions for all guests
• Drive and monitor upselling opportunities
• Motivate admissions team and celebrate success through incentive-based performance and guest satisfaction
• Keep lines moving and guest energy positive
• Jump in to help guests and teammates whenever needed
• Learn leadership skills through coaching and hands-on experience
• Help train and motivate team members
• Support a fun, safe, and welcoming environment for families
• Work closely with supervisors and other attraction teams throughout the day

Skills

Customer service

Leadership potential

Communication skills

Positive attitude

Job description

What you'll bring to the team

What You’ll Do

• Lead the admissions team in creating and modeling awesome first impressions for all guests
• Drive and monitor upselling opportunities
• Motivate admissions team and celebrate success through incentive-based performance and guest satisfaction
• Keep lines moving and guest energy positive
• Jump in to help guests and teammates whenever needed
• Learn leadership skills through coaching and hands-on experience
• Help train and motivate team members
• Support a fun, safe, and welcoming environment for families
• Work closely with supervisors and other attraction teams throughout the day

The ideal candidate is open to a flexible schedule, typically works a 5 day, 40hr week and is available to work weekends and holidays as well. This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Qualifications & Experience

• Are outgoing, positive, and confident talking to people
• Can stay calm in busy situations
• Enjoy helping and encouraging others
• Have experience in customer service, retail, food service, entertainment, or attractions
• Want to grow into leadership
• Are available weekends + holidays (required)
• Previous leadership and training experience is a plus!

Benefits

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today. Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Applications are reviewed

However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date.

Pay Range

USD $16.75/Hr.