Admissions Representative — Transform Student Journeys

Excelon Associates; Lakeland (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) matching

Paid holidays

Paid time off

Education assistance

Job summary

Excelon Associates is seeking an Admissions Representative in Lakeland, FL to conduct interviews with prospective students and promote the university. The role focuses on contacting candidates via phone, email, and text, managing leads, and guiding applicants through the enrollment process.

Qualified candidates will have an associate degree or higher and experience in a metrics-driven environment or call center setting. Some evening and weekend work may be required to meet objectives.

Qualifications

• Bachelor's level education or higher in relevant field.
• Experience in metrics-driven or customer service environments.
• Ability to work in a fast-paced call center and extended hours.
• Foreign transcripts may require evaluation for some cases.

Responsibilities

• Interview prospective students to determine interest in attending the institution.
• Contact prospective students by phone, voicemail, text, and email.
• Use multiple technologies to communicate with prospective students.
• Meet or exceed conversion standards for Admissions.
• Organize and manage assigned leads generated through multiple sources.
• Keep accurate records of calls, interviews, and enrollments.

Skills

Interviewing

Customer service

Team player

Call center

Education

Associate's degree or higher

Job description

Excelon Associates is seeking an Admissions Representative in Lakeland, FL to conduct interviews with prospective students and promote the university. The role focuses on contacting candidates via phone, email, and text, managing leads, and guiding applicants through the enrollment process.

Qualified candidates will have an associate degree or higher and experience in a metrics-driven environment or call center setting. Some evening and weekend work may be required to meet objectives.