Admissions Representative

tidewatertech

Norfolk (VA)

On-site

USD 33,000 - 47,000

Full time

4 days ago

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Job summary

Tidewater Tech in Norfolk, VA is seeking an Admissions Representative to blend consultative sales, inside sales, and customer service to guide prospective students through the admissions process for automotive technology, HVAC, and welding programs.

Based at our Norfolk campus, you will handle inquiries by phone, email, and in person, educate applicants on programs, overcome objections, and help students move from inquiry to enrollment, while meeting enrollment KPIs and maintaining accurate CRM

Qualifications

Strong written and verbal communication skills.
Excellent time management and the ability to multitask in a high-volume environment.
Experience in sales, admissions, or customer service with KPI focus.
Familiarity with CRM and enrollment management systems.

Responsibilities

Manage a high volume of prospective student inquiries via phone, email, and in-person or virtual meetings.
Assess goals and eligibility to identify the right program fit.
Guide students through the admissions process from inquiry to enrollment.
Meet and exceed enrollment KPIs and maintain CRM records.
Represent Tidewater Tech at events and information sessions.

Skills

Communication

Time management

Multitasking

CRM

Microsoft Office

Education

High School Diploma

Associate degree or higher

Tools

Microsoft Office

CRM systems

Enrollment software

Job description

Training Tomorrow's Technicians to Become Skilled, Employable and Essential.

About Us - Big Changes, Better Benefits - Join us!

At Tidewater Tech , we are committed to helping adult students develop the skills necessary for meaningful entry-level careers. Founded in 1969, our institution is steeped in a tradition of career education and workforce development. As a leading educational provider in the trade industry, our programs, designed in collaboration with industry leaders, ensure that students are well-prepared for today's workplace. With high academic standards and hands‑on training, we create a learning environment that supports student success. At Tidewater Tech, we're dedicated to shaping the next generation of skilled professionals.

Campus Location: 2331 E Little Creek Rd, Norfolk, VA 23518

Compensation: Up to $29/hour , based on experience and qualifications

Do you love being on the phone? Does meeting and chatting with new people energize you? Do you love crushing goals? If so, we'd love to hear from you!

About the Role

As an Admissions Representative , you'll combine consultative sales , inside sales , customer service, and relationship-building to help prospective students take the first step toward a rewarding career in the skilled trades. This is a high-energy, performance-driven role where success comes from building trust, asking the right questions, and guiding students through the admissions and enrollment process.

Based at our Norfolk campus , you'll serve as the first point of contact for prospective students interested in career training in Automotive Technology, HVAC, and Welding . Through phone calls, email, text messaging, virtual appointments, and in-person meetings, you'll assess each student's goals, educate them on our programs, overcome objections, and confidently guide them from their initial inquiry through enrollment.

We're looking for someone who enjoys talking with people, thrives in a fast-paced inside sales environment, and is motivated by achieving measurable results. Whether your background is in admissions, enrollment, recruiting, business development, account management, retail sales, customer service, or consultative sales , you'll have the opportunity to build meaningful relationships while exceeding performance goals and helping students change their lives.

Key Responsibilities

Manage a high volume of prospective student inquiries through phone, email, and in-person or virtual meetings - responding with speed and professionalism
Assess each prospective student's goals, background, and eligibility to identify the right program fit
Guide students through every stage of the admissions process: inquiry, appointment setting, interview, application, documentation, and enrollment
Consistently meet and exceed enrollment KPIs, including outreach volume, contact-to-appointment conversion rates, application completion rates, and closing ratios
Proactively follow up with prospective students to keep momentum and resolve barriers to enrollment
Maintain accurate records of student application status and pipeline activity in the CRM
Represent TTT at open houses, career fairs, and community recruitment events

What We're Looking For

Is passionate about education and the difference a skilled trade career can make in a person's life
Brings consistent energy and a positive attitude - especially when the work gets challenging
Takes initiative without waiting to be asked; identifies what needs to happen and follows through
Has a strong track record in sales, admissions, or customer service with demonstrated results against performance metrics
Communicates clearly and authentically with a wide range of people
Stays organized, meets deadlines, and manages multiple priorities without dropping the ball

Qualifications

Education

High School Diploma or GED required
Associate's degree or higher preferred

Experience

Proven experience in sales or customer service with a record of meeting or exceeding KPIs such as conversion rates, outreach goals, and closing ratios
One or more years of admissions experience in a proprietary (for-profit) post-secondary educational setting preferred

Skills

Strong written and verbal communication skills with the ability to connect with diverse audiences
Excellent time management and the ability to multitask effectively in a high-volume environment
Proficient in Microsoft Office Suite; comfortable learning new CRM and enrollment management systems

Work Schedule