Admissions Program Assistant

Tufts University; Medford (MA); Hybrid; USD 34,715 - 48,078; Full time

Job summary

Tufts University’s Office of Undergraduate Admissions seeks a Program Assistant to support recruitment initiatives and data systems within the hybrid office in Bendetson Hall. The role will aid in transfer applicant processing, credential handling, and frontline inquiries.

Regular campus presence is expected alongside remote tasks. The ideal candidate holds a bachelor’s degree with 1-3 years in administration, is proficient in Microsoft Office (Excel), and excels in communication and teamwork in

Qualifications

• Bachelor's degree and 1-3 years administrative experience.
• Strong knowledge of Microsoft Office, especially Excel.
• Excellent oral and written communication skills.
• Ability to work independently and in teams with cultural sensitivity.
• Experience with CRMs and databases is preferred.

Responsibilities

• Support recruitment planning, event calendars, and off-campus events.
• Serve as primary contact for transfer applicants and processing credentials.
• Provide customer service via phone, email, and in-person.
• Perform data entry, credential processing, and manage inquiries.
• Staff admissions desks during regular hours and events.
• Handle additional duties as assigned.

Skills

Excel

Microsoft Office

CRM systems

Data entry

Customer service

Education

Bachelor's degree

Tools

CRM software

Databases

Job description

Overview

The Office of Undergraduate Admissions is responsible for the recruitment, selection, and enrollment of the first-year and transfer class each year for the School of Arts & Sciences, School of Engineering, and the School of the Museum of Fine Arts at Tufts. Admissions is charged with meeting various enrollment goals across schools and programs.

A cover letter and resume are required upon submission.

What You'll Do

The Program Assistant will support office initiatives within the Undergraduate Admissions in Bendetson Hall. The Program Assistant will support the office's initiatives for recruitment, transfer applicants, and data systems.

• Contributing to the office’s recruitment planning initiatives, including maintaining event calendars, coordinating off-campus events, and other planning duties.
• Supporting the undergraduate application process by serving as a primary point-of-contact for transfer applicants, processing transfer credentials, and other process-related tasks.
• Providing excellent customer service via phone, email, and in-person conversations.
• Completing essential administrative functions such as data entry, application credential processing, managing and responding to email and phone inquiries, packing and shipping materials, and other tasks as assigned.
• Staffing the reception desks in the admissions buildings and/or event locations during regular business hours, as requested/needed.
• Completing other duties as assigned.

While our office operates in a hybrid modality, there is an expectation of regular campus presence.

What We're Looking For

Basic Requirements

• Bachelor's degree and 1-3 years administrative experience
• Strong knowledge of Microsoft Office Suite, specifically Excel
• Strong oral and written communication skills
• Strong interpersonal skills; ability to work both independently and collaboratively
• Strong organizational and time management skills; ability to multi-task in a fast-paced environment
• Cultural sensitivity and a willingness to work with diverse populations

Preferred Qualifications

• Bachelor's Degree
• Experience working within an educational setting
• Demonstrated proficiency in utilizing CRMs and databases

Pay Range

Minimum $25.20, Midpoint $30.10, Maximum $34.90. Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.