Patient Registrar-Emergency Dept (FT Day)

Arkansas Heart Hospital; Little Rock (AR); On-site; USD 32,000 - 48,000; Full time

Job summary

Arkansas Heart Hospital is seeking a patient admissions coordinator responsible for admitting and registering patients across departments, ensuring accurate demographic and billing data entry. The role includes greeting patients, acting as liaison with clinical areas, and coordinating pre-admission tasks and insurance pre-certification within policy guidelines.

The position emphasizes timely data entry, patient interaction, and collaboration with inpatient, OR, Cath Lab, and Radiology teams to

Qualifications

• Education: High School graduate or equivalent required; Associate degree preferred.
• Experience: Minimum of one year related experience (i.e., patient admissions, registration, scheduling, medical insurance) required; healthcare environment strongly preferred.

Responsibilities

• Admits/registers patients for office visit, procedure, diagnostic testing or admission to the hospital.
• Gathers all necessary information and signatures according to hospital policy and procedures.
• Notifies appropriate outpatient departments when the patient has arrived and provides directions to the destination.
• Performs pre-admission functions as defined in hospital policy.
• May coordinate booking and scheduling of patients and transmit bookings to concierge as needed.

Skills

Registration

Scheduling

Billing information entry

Customer service

Education

High School diploma or equivalent

Associate degree preferred

Job description

This position is responsible for admitting/registering patients to the appropriate department (i.e., clinic, hospital, emergency room, day patient) within the facility. Accumulates and enters all necessary demographic and billing information in the computer system with timeliness and accuracy. May act in the capacity of a cashier.

Primary Duties

• Admits/registers patients for office visit, procedure, diagnostic testing or admission to the hospital.
• Explains policies, answer questions on patient admission and gathers all necessary information and signatures according to hospital policy and procedures.
• If admitting patient to the hospital, assigns patient to a room, notifies designated nursing station of patients arrival and arranges transport of patient to the room.
• Notifies appropriate outpatient departments when the patient has arrived and provides directions to the destination.
• Performs pre-admission functions as defined in hospital policy.
• May perform pre-certification/benefit verification processes in an efficient and timely manner.
• UHC pre-certification is required on all IP stays within 24 hours of admission regardless of weekend or holidays.
• Registration will contact UHC upon notification of IP status to initiate pre-cert.
• Greets patients, families, and visitors arriving at the registration desk in a friendly, courteous manner.
• Serves as liaison with clinical departments, patients and families regarding admission and registration processes.
• Ensures patient and family needs are met and addressed while they are in lobby areas.
• Remains focused on Delighting our Customers.
• In collaboration with inpatient admission, OR, Cath Lab and Radiology, may coordinate the booking and scheduling of patients and transmit bookings to concierge throughout the shift.
• May, in an active manner, solicit information from patients, doctors office staff and insurance companies to complete the Admission Questionnaire form and insurance pre-certification information.

Qualification/Specifications

• Education: High School graduate or equivalent required; Associate degree preferred.
• Experience: Minimum of one year related experience (i.e., patient admissions, registration, scheduling, medical insurance) required; healthcare environment strongly preferred.