Patient Registrar-Emergency Dept (FT Day)

Arkansas Heart Hospital, LLC.; Little Rock (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

Arkansas Heart Hospital, LLC. seeks a patient admissions specialist to admit/register patients for offices, procedures, testing or hospital admission.

You will gather demographic and billing information, explain policies, and coordinate with multiple departments to ensure smooth patient flow. Responsibilities include greeting patients at the desk, coordinating with inpatient admission/OR/Cath Lab/Radiology, and performing pre-certification and benefits verification within required timeframes.

Qualifications

• Minimum of one year related experience required in patient admissions/registration.

Responsibilities

• Admits/registers patients to the appropriate department (clinic, hospital, emergency room, day patient).
• Enter all necessary demographic and billing information with timeliness and accuracy in the computer system.
• Explain policies and gather signatures according to hospital policy and procedures.
• Notify nursing station and arrange transport when admitting a patient to the hospital.
• Greet patients, families and visitors at the registration desk in a friendly, courteous manner.
• Coordinate booking and scheduling with inpatient admission, OR, Cath Lab and Radiology, and transmit bookings to concierge.
• Serve as liaison with clinical departments, patients and families regarding admission and registration processes.
• Assist with pre-certification/benefit verification; UHC pre-certification is required within 24 hours of admission.
• May act in the capacity of a cashier.

Job description

This position is responsible for admitting/registering patients to the appropriate department (i.e., clinic, hospital, emergency room, day patient) within the facility. Accumulates and enters all necessary demographic and billing information in the computer system with timeliness and accuracy. May act in the capacity of a cashier.

Primary Duties:

• Admits/registers patients for office visit, procedure, diagnostic testing or admission to the hospital.
• Explains policies, answer questions on patient admission and gathers all necessary information and signatures according to hospital policy and procedures.
• If admitting patient to the hospital, assigns patient to a room, notifies designated nursing station of patients arrival and arranges transport of patient to the room.
• Notifies appropriate outpatient departments when the patient has arrived and provides directions to the destination.
• Performs pre-admission functions as defined in hospital policy.
• May perform pre-certification/benefit verification processes in an efficient and timely manner.
• UHC pre-certification is required on all IP stays within 24 hours of admission regardless of weekend or holidays.
• Registration will contact UHC upon notification of IP status to initiate pre-cert.
• Greets patients, families, and visitors arriving at the registration desk in a friendly, courteous manner.
• Serves as liaison with clinical departments, patients and families regarding admission and registration processes.
• Ensures patient and family needs are met and addressed while they are in lobby areas.
• Remains focused on Delighting our Customers.
• In collaboration with inpatient admission, OR, Cath Lab and Radiology, may coordinate the booking and scheduling of patients and transmit bookings to concierge throughout the shift.
• May, in an active manner, solicit information from patients, doctors office staff and insurance companies to complete the Admission Questionnaire form and insurance pre-certification information.

Qualification/Specifications:

• Experience: Minimum of one year related experience (i.e., patient admissions, registration, scheduling, medical insurance) required; healthcare environment strongly preferred.

Job Overview

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