Admissions Assistant

(Pacific Coast Post Acute) Salinasidence Opco, LLC; United States; On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Paid holidays

401(k) retirement plan

Employee assistance program

Career growth and development

Supportive team environment

Job summary

Pacific Coast Post Acute is seeking an Admissions Assistant to create a welcoming first impression for residents and families and to streamline the admissions process. You will collaborate with the Admissions Coordinator and care teams to coordinate admissions, manage documents, and ensure a smooth transition from inquiry to admission.

The role emphasizes compassionate service, confidentiality, and teamwork in a skilled nursing setting.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.
• Ability to work with residents, families, and healthcare staff respectfully.

Responsibilities

• Serve as primary contact for residents, families, hospitals, and referral sources.
• Coordinate and schedule admissions, including pre-admission steps and documentation.
• Maintain resident records in compliance with regulations.
• Assist with insurance verification and financial eligibility reviews.
• Provide tours and answer questions about services and admission process.
• Collaborate with nursing, social services, therapy, and admin teams.

Skills

Communication skills

Interpersonal skills

Customer service

Organizational skills

HIPAA compliance

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Admissions Assistant / Customer Service Pacific Coast Post Acute Full-Time | $24.00-$25.00 per Hour + Comprehensive Benefits

Pacific Coast Post Acute is seeking a compassionate, organized, and customer-focused Admissions Assistant to join our team. In this role, you will be instrumental in creating a positive first impression for residents and their families while supporting a seamless admissions process. Working closely with the Admissions Coordinator and interdisciplinary team, you will help coordinate admissions, manage documentation, and ensure an exceptional experience from inquiry through admission.

Essential Responsibilities

• Serve as the primary point of contact for prospective residents, family members, hospitals, case managers, and referral sources.
• Coordinate and schedule admissions, including pre-admission assessments and required documentation.
• Maintain accurate resident records in compliance with federal, state, and facility regulations.
• Assist with insurance verification, authorization requests, and financial eligibility reviews.
• Provide facility tours and answer questions regarding services, programs, and the admission process.
• Collaborate with nursing, social services, therapy, and administrative departments to ensure a smooth transition for incoming residents.
• Prepare and distribute admission packets and other required documentation.
• Follow up with hospitals, physicians, case managers, and referral partners to obtain timely and complete resident information.
• Support facility marketing, community outreach, and census development initiatives as needed.
• Deliver exceptional customer service while maintaining confidentiality and professionalism.

Qualifications

• Prior experience in admissions, healthcare, skilled nursing, long-term care, or a related healthcare setting preferred.
• Knowledge of Medicare, Medicaid, managed care, and insurance verification processes preferred.
• Strong communication, interpersonal, and customer service skills.
• Excellent organizational skills with strong attention to detail.
• Proficiency in Microsoft Office applications and electronic health record (EHR) systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to maintaining confidentiality and compliance with HIPAA regulations.

Physical Requirements

Frequent sitting, standing, and walking throughout the workday. Occasional lifting and carrying of up to 25 pounds. Regular use of computers, telephones, and office equipment. Ability to maintain focus and accuracy in a busy healthcare environment. Strong verbal and written communication skills.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a skilled nursing and rehabilitation setting with a noise level that is generally low to moderate.

Benefits

• Competitive pay: $24.00-$25.00 per hour
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) Retirement Plan
• Employee Assistance Program
• Career Growth and Development Opportunities
• Supportive Team Environment

Join Pacific Coast Post Acute and help create a welcoming, compassionate experience for residents and families during one of the most important transitions in their healthcare journey.

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic.

Employment decisions are based on qualifications, merit, and business needs.

PACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission-driven care that balances access to a national network of support and resources with local decision making.

In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture.

We celebrate diversity and are committed to creating an inclusive environment for all employees.